Gold's Gym — Local services in Watsonville

Disclaimer: I travel for a living and I use Golds Gym all over so I know the protocol for when coming from out of town and Before even entering I was treated quite rudely.

As a golds member I’m usually greeted with a hello and or good (morning/afternoon/evening.)

Not a deep aggressive or rated attitude saying to me, “your from Texas.”

Not a hello or good morning like he gave others who came in before or after me. I am not deaf I can hear very well.

He unfortunately did not have a name tag on just a black team member shirt so no real way to identify but give a description so if Golds wants to actually get this resolved they can reach out directly to me and we can work this out. I clearly parked in the first handicap spot which allows the desk person know I’m disabled since my plates have a wheelchair on them.

Then immediate stated it’s private and demanded my id still not a hello or good morning. I definitely understand coming from a different state there is a process with Golds again been to plenty of other Golds not in Texas, it’s all about the treatment. Then asking me my name and having made a copy of my id and tag without even letting me know he was gonna do it just demanding I give him things. Then he went as far as questioning my name and what I want to be called. No conversation as to what he is doing or why. In fact it made me feel very unwelcomed that I’m unwanted in this Golds Gym. I come to workout just like everyone else not to be treated rudely at 4:00 am pst.

It’s sad that someone gets the most unwelcoming welcome at 4 AM.

The equipment looks practically brand new, and has minimal wear and tear.

The restrooms are hidden and can be hard to find if your not given a tour or at least explained where things are.

Heads up bathrooms are to the right of the front desk pass the stairs to the left.

To use cardio equipment you need to go upstairs.

There is an outdoor workout area as well more for cross fit training.

The bathroom for it just being opened was a mess. I’m not sure if it was cleaned the night before or not but I didn’t take a shower due to the locker room situation I’ll be heading back to a Planet Fitness for that, since I know there’s is clean.

When I was working out downstairs the front desk guy kept starring at me and I just felt so uncomfortable.

My experience was not one I would have ever expected due to the Golds Gym standard yet to my surprise I had the complete opposite experience.

This is why the two stars is based on the...

I hate to leave a bad review because i was slowly starting to like this gym. However, before i signed up for the month to month contract, i asked if there would be a maintenance fee (I didn’t expect there to be one because it doesn’t make sense to pay a yearly maintenance fee on a month to month membership; what if im only there two or three months?) well i did some research, called other gyms, and It turns out that most gyms do charge a maintenance fee even in month to month contract. That is fine. The problem was that when and before i got my membership , i asked if there would be a maintenance fee. The employees that where there responded, “i dont know.” Then, when i proceed with the contract, i was given an i pad to answer around 10 simple questions. Not one single question had anything to do with a maintenance fee. 4 months later, i get a maintenance fee charge, and i decided to ask if i could speak to a manager. I was given a paper with an email and it said to allow 7 -10 days for a response. Well i didn’t want to wait 7-10 days, so I felt i needed to be a little straight forward in my first message, so It could all be taken care of as soon as possible. Thankfully, someone did responded quickly. However, i felt that the person i was emailing with, didn’t want to take responsibility on the mistake that was made. The person i was emailing with then proceeds to send me a contract in where it says that supposedly i signed or agreed that i was going to pay a maintenance fee. I told her I was never given that contract to sign when i started my membership. I told her i was only given an ipad with 10 simple questions. Her response was that i was going to have to pay for it anyways, “that is the bottom line”

For me it was not about the money. the problem was that i dont like surprises. It was a mistake on their end, and if they cant own up to it, i dont want to have a membership with a company that doesn’t take responsibility in their mistakes . It was also the fact that she had the “im not wrong attitude.“ It wasn’t until I responded that, if they tried charging me that yearly maintenance fee, i was going to go to small claims. The lady i was emailing with immediately decided to cancel my membership with no cancellation fee even though i had a few days left for the last month i paid/She also waived my 30 day...

No One should ever consider signing a contract with Gold’s Gym in Watsonville. Not only do they charge random “improvement” fees when nothing has been improved, they also do not take member health and safety seriously. They assured me they were requiring masks, enforcing physical distancing, and cleaning equipment diligently to prevent potential spread of Covid. When I went to the gym the place was packed, people were not social distancing, and no one had a mask on. I have a pregnant wife and cannot risk bringing anything home. I explained to the gym, with the current state of the gym I can’t use the facilities. They told me I was under contract and there was nothing they could do. They offered to put my membership on hold for three months for $30, then charged me my monthly membership fee and a $45 improvement fee. After that I asked why I was charged after putting my account on hold and no one has responded to my calls or emails in weeks. They are basically using a pandemic to steal membership fees and recoup losses by charging “improvement” fees. I signed a contract with the understanding i’d be able to use the facilities. Due to the unsafe practices at the gym I cannot use the facility safely. As I have looked around and read recent reviews I see this is happening to a number of people. Safe yourself money and headache. Don’t ever go...