Staples — Local services in Watsonville

This has to have been my worst customer service experience ever. I took my mom's phone to the Staples in Watsonville to get a cracked screen repaired. The manager there told me that the phone would be repaired by the following day. I called the next morning and asked about the phone. They told me that they had not started on the repair yet. I waited for them to let me know when I would be able to pick up my mom's phone and I never got a call back. I called the Staples store again the next day and they told me that they were having some issues putting the new screen on the phone. I saw it in person and saw that they had left my mom's phone with a gap between the glass and the metal frame. I left the phone in the store for another day because the manager said that a professional technician would come in to fix it. I never got a call or an update on how the phone was doing, so once again I called the Staples store. I was left on hold for 17 minutes before they hung up on me. After this incident I was concerned about my mom's phone because it seemed like they were avoiding me, so I go into the Staples store again. I asked the manager if my mom's phone had been repaired, and he handed me a phone that was even worse than how I had brought it in initially. The phone didn't have any charge so I couldn't check if it worked. They also didn't fix the gap between the glass and the metal frame. The manager was making up lies left and right. First, he said that they couldn't fix it because the phone was bent and the screen didn't fit right. Then he said that the screen didn't fit because there was some screws missing. The only way screws can get lost is if the person who disassembled the phone lost them which made the store responsible. After a quick charge of the phone I tried to test it and it turns out that the home button had stopped working. Without the home button my mom's phone can't be unlocked, making her phone useless. I was clearly upset with the result of this "repair' and the manager offered me a 3rd party repairman but I asked for a refund instead. He refused to give me a refund because they had already worked on the phone. I wanted a full refund because my mom's phone wasn't working at all and they were responsible for fixing it. Finally the manager offered me a partial refund or nothing. I paid a total of $163.85 and ended up leaving with an even worse phone and only a partial refund of $131.09. I have pictures of my original and refunded receipts. The manager slipped a coupon into my bill that was not refundable, I never gave him a coupon to begin with. This store is extremely unprofessional. They don't care about their customers and are very rude. They are thieves and they scammed me and my family, and the manager told me that this is all just "business". I will be reporting this event to corporate Staples and to the Better...

In 2 hours at Staples’ workstation, I was able to complete all of my hiring personnel file documents. As soon as I walked in the responsive and helpful print shop employees assisted me. I used their fee based computer connected to the printer and scanner and was able to color print and color scan all of my documents. Due to how long it took me, as I sat there and responded in real time to HR entities receiving my paperwork, completing new requests, a different worker checked on me. I had been in there for a while. He showed me to the public restroom which was helpful. Among effective, great service, customer service oriented experiences I’ve had on the central this summer, this one was 1. I have ran all of my errands here in central cal after working out at the gym. It’s nice to be treated with the same respect and level of service whether u r in your work clot hes or your workout...

Ordered and paid for a printer cartridge online via the 1-Hour method. I got a confirmation of the order, but though I waited an hour for the email telling me it was ready, it didn't come. I went to the store about 90 minutes later as the store was going to close. The store closed. I had to wait in a slow line, in which a woman was returning about 25 items one-by-one, with a single worker at the counter while other employees stood around waiting to be told they could go home. It was also messy. I did get the cartridge, which was clearly on my order but still on the shelf. Very...