Ross Dress for Less — Local services in Watsonville

Somehow this store always remains reasonably clean in comparison to many Ross' I have visited. I don't find clothes in housewares or shoes in kids section. However, this store ALWAYS has the longest check out lines ever!!! I have myself, and watched others, reconsider purchases while waiting. The line literally runs to the last aisle of the store...and beyond. The longest I have personally seen was it ran through the checkout maze, down the aisle by mens, turned at the furniture/housewares, ran all the way down to kids, and partially up towards women's.

I don't know who is in charge, but please assign this store a few more hours so we can get checked out in a reasonable time. I was on my lunch and had to leave my purchases, because I didn't have time to wait in the line. Try it and see if more scheduling hours helps them be a better producing store. I'd bet money it would. I, myself, have put back hundreds of merch, that had I been able to check out quicker, I would not have had the time to reconsider.

I typically find what I am looking for or in many cases more than I was looking for whenever in this Ross, but it is becoming a deterant for me to visit this location, knowing the lines are crazy. Which i can only say hasn't been the case, maybe, twice. I am here at least 1-2 times a month.

Fix the line situation and it's a very cute and well kept, Ross store. I would have given 5 stars if not for the line. Staff and security greeter are...

Ross is Ross mostly until they decide to be Walmart. I am a grown man who wears a suit 80% of the time due to my profession. I do not look shady in the least, not that how I dress should Really matter, but just to set the scene.. yet I have to go thru the inconvenience and time suck of revealing all of my purchases to a security guard at the exit who is confirming my receipt, AFTER waiting way too long in line for the ONE CASHIER ACTUALLY WORKING vs the 4 standing up there chatting… This is not airport security (which is a lot quicker in my experience) The entire time I was in the store the clothing tag alarms were beeping and making noise. Packages are all open and missing items. I am sure those people didn’t put those items in a bag at the register. This Ross is not even the cheapest in the area. All the beeping and whoop whoop whooping of the alarms added to my irritability I acknowledge. So why not pay attention to something better than my bag which you can clearly see was just filled 6 feet in front of you. I forgot why I do not come to this store despite the convenience of the location…...

If i could rate the stores stock alone then id give them 5 stars. i have been coming tk this ross since i was 15 years old (25 now), and these two employees are the reason i wont be anymore theres this older loss prevention guy and some other female employee thats have never been polite to me. Have never been cordual with me and have ALWAYS stocked me through the entire store. I went into the store with a drink once and the old man-i quote- said “your done with that drink.” Thats it. No saying drinks arent allowed. No saying that i cant have the drink / yet the VERY NEXT people to walk in get this -and i quote- oh im so sorry mam but we cannot allow drinks in the store.” So you stalk me-i.e accuse me of being a theif and have absolutely no customer service woth me-psh… i have been coming here for 10 years but these two have made me so reason that i wont be coming anymore. These two alone are the reason my rating is 1 star....