Verizon — Local services in Wauseon

I wish I could leave ZERO stars. Yesterday, my disabled husband, my 82-year-old mother and I got new phones. We were helped by someone named Zach who had just clocked in at 11:00 and said he would be there til 7. We had to return to the store, because my mother's contacts were not transferred from her old phone--a mistake I agree to share, because we were asked if everything was okay with the new phone...my mom checked her Facebook, and saw the "Contacts" icon, but we should have been prompted to send a test text or call. After calling the store's number, an agent from some service center advised us to go to the store when we explained the problem with the contacts. We went back at 4:00, and we were told Zach was on his break. Maybe a direct call would have been more helpful so we would know to go back when he was there! At 6:00, we were told that he left early and there was some confusion as to whether the contacts could be retrieved! They were transferred over and I was only going to leave a few star review about this and the fact that the store was not clean--the floor had not been swept all day with trash, blister packs from cold medicine on the floor. We had to ask salespeople their names. The other associate didn't have a Verizon shirt on, which seems unprofessional. One day in with new phones; however, my husband is not receiving replies to texts, most importantly to his hired caregiver. I called his phone and it goes directly to voice-mail. While riding in the same vehicle, he mentions he is sending me a link in a text and I receive a text from someone with an entirely different name! Mystery solved--he had been sold a phone with a different number, but now with all of his information from his old phone on it! A call to the store number obviously went to the service that suggested we find an agent in Technical Support. A 99 minute phone call using 2 devices with 3 different agents, ultimately from the escalation department resulted in configuring the new phone properly to my husband's number. All of his contacts and pictures were on the new phone; so, we were essentially then WITHOUT a new phone for about 30 hours, or one that could only call out. Disgraceful sale to someone who doesn't rely on others for mobility, let alone to someone who DOES! So much for supporting a small town business when I had the choice between this...

If I could give negative stars, I would. My wife and I were swindled. And it's costing us an extra $250 on our bill this month, that we will likely not be able to get back. TLDR at the end.

The representative we worked with sold us on adding two additional lines to our plan explaining that it would decrease our bill. It didn't sound right to us, but he insisted it would in the long run, and he would know better than us, so we agreed.

It did not decrease.

We called Verizon because the bill we received was extremely high. We upgraded our plan, so we expected a slight increase, but it was more than $300 higher than our previous bill. Ken, the very helpful phone representative told us that the extra two lines were the cause, and that it was increasing our monthly bill by $50 per month instead of lowering it by $10 per month like we were told in this store. Ken removed the extra two lines for us. I'd give Ken 5 stars.

Ken added dispute paperwork to our account so we could hopefully get the activation fees back for the two lines we didn't need or use, and told us to take it up with the store. So we did. The same associate we had the first visit told us their store couldn't dispute anything, and continued trying to sell us on the two extra lines, like we couldn't see what our expected monthly payments were going to be. When we weren't stupid enough to believe him a second time he told us he couldn't help us and that we would have to go to Toledo to possibly get our money back.

TLDR: They will try to swindle you. Avoid this store. I don't know if they get paid on commission, but if they do that is clearly all they care about. If you have to go, don't fall for sales tricks. Research any changes you are going to make for your plan.

Edit: we also asked him to remove Discovery+ from our account. He said he did,...

Traded in 3 iPhones in a promotion for 3 new phones in November of 2021. After the 7th visit to the former go wireless now Victra they told me they are not going to do anything that it is my problem and I’m simply out my phones and my trade in credit. If I could give less than 1 start I absolutely would. I have been into their store after every billing cycle since I traded phones in and today marks 8 months and still no credit. Nor are they interested in doing anything to help. Under no circumstances give these people your phone for a trade in. I’m out my phones and or $980 worth of credit. They told me to leave that there was nothing they were going to do. For the last eight months they’ve given me every excuse imaginable, now they tell me they are done that they are doing nothing. It’s always like 12 year old kids working there. Never an adult manager. & apparently there isn’t an actual manager for them even in this country. Seems the manager is in the witness protection program or something. Will never do business here again or with Verizon, I’ve been a Verizon customer for 21 years. Under no circumstances give this store your device as a trade in and expect credit./////and to add to this I emailed them at the link provided 4 days ago & to no surprise whatsoever they never contacted me… shocker ! Don’t deal with them! & I’m a 21 year Verizon customer………update, after placing this review I was finally able to speak with the account manager. He stepped up and was able to get us our credit for our phones. He was professional...