A&W Restaurant — Restaurant in Wauseon

I was so excited when I found out there was an A&W in Wauseon Ohio! I have always loved their dogs and root beer! A co-worker and I went there about 12:30 for lunch and it was immediately evident that they are extremely under staffed. The same nice lady was working both the front counter and the drive through window. While we were in line, we heard her tell several people that they were "out" of various things, one of which was MUSTARD. How does a restaurant whose staple item is hot dogs, run out of mustard? There were minutes on end that the lady would disappear. There was a young man working food prep who seemed clueless, and at one point the nice counter lady told him that he had given the wrong drive through order to the wrong customer (who had obviously not checked her bag and had driven off).

This is one of those "split" restaurants, where half is an A&W and the other half is a KFC. I ordered 2 chili dogs and a large diet root beer. My co-worker ordered from the KFC side, and got a 2 piece meal. The receipt said that is was 12:48 when paid for our food. We then proceeded to stand a FULL 20 minutes for our food to be served.

While we were waiting, my co-worker went to find us a table. There were only about 6 other people in the restaurant, so there were plenty of open tables, except, not a single one had been wiped, and they were all covered in crumbs and food droppings from people who had eaten before us. My co-worker went and got some napkins and ice from the pop machine to wipe a table for us.

When our food was ready I carried the tray to our table. Both of my chilidogs were stuffed into KFC nugget boxes. They probably ran out of A&W hotdog containers. My co-worker said that one piece of his chicken was dry and seemed like it was old. The other piece was passable. I opened the nugget boxes to reveal the chili dogs stuffed in there. They were not what I expected. Visually they were not appealing. They were puny little hot dogs, on small buns, and the sauce was terrible. There were just a few tiny shards of onions. This was no where near the quality you would expect from A&W I half wonder if they had not also run out of hot dogs, buns and chili sauce, and ran to the local grocery store and just bought whatever they could find. It is plausible... they were out of mustard after all.

Sadly, while I am still working in Wauseon, I won't be spending my lunch dollars here again. The poor lady who was running both the front counter and the drive through was nice. The root beer was good. That's about all the good I can say,...

They served my 2-year-old milk that had been stored at room temperature. We waited 25 minutes for our food when there was nobody in the store in front of us. The customers that came in after us waited at the register for almost 10 minutes before walking out, having never been greeted or even acknowledged by any of the 5 employees. The store was quite dirty, including overflowing trash and large pools of water on the floor (both were still there when we left an hour later). After my wife nearly fell on the wet floor I offered to mop their floor (they declined). The men's room stank, had urine on the floor, and both the toilet paper & paper towel dispensers were empty. The employees looked miserable - I felt bad for them - this did not look like a pleasant place to work. Will not be...

Well we went to the Kentucky Fried Chicken side of the split restaurant and decided to try there $6 thigh and leg meal Well I was very disappointed! When you see the commercial of a nice size thigh and leg well what we got was not what we thought we were going to get! The lig was just a little bigger that a drummie you would get when you get Buffalo Wings, and the thigh was so small I don't even know what to compare it to! If this is the norm for this meal you better get two for each person because one will not do! But you know what, when does anything compare to the commercials you see on TV!!!! I'm giving 3 stars only because we are such a fan of this restaurant and hopefully it was just a one off or I would of gave...