Best Buy — Local services in Wauwatosa

I am so disappointed with Best Buy's Customer Service. I just spent $5000 on brand new appliances through Best Buy. I first ordered a GE Stove, a LG washer, and a LG Dryer. I received a $100 promotional email gift card for buying multiple appliances. I had planned on using this gift card to put toward my new refrigerator. A few days later I decided to cancel the installation since I had some one to do the installation for me. Well, the agent cancelled my gift card as well. I called best buy and explained the situation. After a half hour of explaining that I received a promotional gift card(She tried telling me I used a gift card to purchase the appliances which wasn't true), she was able to reissue the gift card BUT she would not be able to email it to me even though the original was supposed to be emailed and I would have to wait 10-14 days to receive it in the mail. This was a big inconvenience since I could not wait 10-14 days to buy a new refrigerator so I had to go ahead and purchase the refrigerator anyway without the gift card. On 08/13/2020, I had my delivery for my refrigerator scheduled between 12-6pm. I called best buy customer service to see if I could get an estimate of when they would be there since I was working. The agent told me she couldn't give me an estimate but they would call me 30 minutes prior to arriving. By 4pm, I was already leaving work so I got home. The driver called me 15 minutes before arriving, not 30. He was extremely rude on the phone and immediately hung up on me. When the drivers got there, they were extremely rude and unprofessional. First, they were complaining about how big the refrigerator was and questioned why I had to buy the biggest fridge Best Buy had. They measured the door and realized they had to take the doors off the refrigerator which they made very known how big of an inconvenience this was for them. They were using profanities and saying how ridiculous this was. One driver made a comment "leave it to a girl not to measure anything before ordering something" which made me feel really uncomfortable. They finally got the refrigerator in the house and started to install it, after scraping my freshly painted wall, which the driver just spit and rubbed it and pretended it didn't happen even though I now have a scuff on my wall. I sat in my living room while they were in the kitchen because I already felt uncomfortable enough and the entire time they were complaining about all the deliveries they've had and how they still have to do another after mine. They finished up and left without testing the fridge or even showing me that it worked. I tested out the fridge and realized the water/ice dispenser was not working so I called a friend who had to help me install the fridge correctly because the drivers did not install the water line correctly. I contacted Best Buy live chat to share my experience and they offered me a gift card but told me I would have to call to get the gift card issued and just told me to reference my order number. After waiting on hold for an hour and a half, I explained to the agent was the live agent said and he told me there was no record of any gift card being issued and that he could only offer me lesser credit to my account. I contact a live agent again who was able to still issue the gift card(again, they could only mail it which would take another 10-14 days) and said the previous live agent should have been able to do this from the start so basically I wasted two hours of being given a run around when it should have been solved from the get go. I'm a single mother, this was a very huge purchase for me and for the money I paid Best Buy I expected a lot more from them. There Customer Service has been terrible through this all and I don't think they really took my complaint seriously. I understand that their drivers are not through best buy and just vendors, but you'd think with how big of a company they have they would at least hire...

Purchasing a washer from this place was a living nightmare. I went to best buy to purchase a front load washer at their fourth of July sale. Angel helped me with my purchase. After paying for the washer Angel notified me I will receive a phone call in the next several days to set up delivery. After waiting a week and hearing nothing I began calling Best Buy to figure out what the hold up was. I waited over a hour and the phone was never answered by anyone. I did this several times for a entire week and still no answer. Next I called corporate and was then notified my washer was on back order with LG and they have no idea when it will be available. I then waited several days and was finally able to contact Angel to discuss my other options. Angel apologized and upgraded me to the next best washer and stated the washer would be delivered the following week. After the washing machine was delivered I began washing my clothes. When the washing machine went to the spin cycle it began vigorously shaking to the point it was moving all over the floor. It slammed into my plastic sink and also knocked a plastic pipe loose and water was everywhere. At this point I began to try to call Best Buy and again sat with the phone ringing approximately 45 minutes until someone answered and I asked for a manager. Mitch the manager then came to the phone but I told him I was about to just come to the store. I had explained to Mitch what was going on and he stated the soonest some one was able to come out was September a entire month. I then notified him after waiting so long already that was not acceptable to me and I would like to return my product because I was in need of a washer. After approximately 15 minutes Mitch tried to hand me a phone number and told me to call the delivery department in the morning and see if they could help. I then told him that was his responsibility not the customer and to call me when he is able to figure this out. At 8:30 pm I received a phone call from Ray in delivery. He notified me that somebody would be to my house to help me in the am. Gilbert and Shamar came and leveled my washer because the other installers didn't even after specifically asking them if it was done before they left. After both men left I then tried washing my clothes again and the washer was still jumping all over the floor. I then telephoned Ray in delivery and sent him a video of what was happening. He immediately sent Gilbert and Shemar back to the house because there was bolts left in the back of the washing machine that the installers were supposed to remove. Gilbert and Shamar then returned and removed the bolts that holds the drum of the washer in place. After they returned they both apologized and I told them it was not their fault because I told them to balance the washer that the first crew didn't do. Shamar was also very helpful because he took the time to show me how the smart washer works because it was very confusing to me. Now my washing machine is working but I am a little concerned what type of damage was done to the washing machine because it was ran with these bolts in and this prevented the drum from working properly. I WILL NEVER purchase anything from Best Buy again..ever. From the sales of the item and not notifying me it was on back order, to corporate not assisting, to store management needing to be told to take care of the issue, the washing machine not being installed properly , and also nobody answering the telephone for hours upon hours. UNACCEPTABLE in all areas across the board. Thank You to Ray in delivery that handled all these situations very promptly when notified. Now to figure out if what to do about this washer probably being damaged internally. any one purchasing this type of washer make sure these bolts...

I will never use Best Buy Computer Repair Service ever again. Upon my computer screen breaking I took it in to be repaired. I was informed that it would take approx 2-4 weeks to receive it back but that the estimated date that I would get it back would be on 2/22 (which was about 3 weeks). Even though 3 weeks was much longer than I was hoping, I understood and agreed. I was told that within 7 days I would be called and/or emailed with a quote to repair the computer but first they needed to ship it out to "Geek Squad City" which is an undisclosed location that they are unable to share the address of with me. I was a little confused that my computer needed to be shipped out first in order to even get a quote for the repair but none the less I agreed. Additionally, I had to pay a non refundable $89 regardless of whatever the quote is to even have it shipped out. I again agreed to do that. It has been 4 weeks and no one has called me with a quote for my computer. I was sent a link to track the status of my computer. Upon checking the link, I noticed that it took them 3 weeks to even look at my computer to determine it was a massive cracked screen (which I told them about upfront). Once they determined the "problem" that I had already told them upon dropping off the computer, the next status update was "we need to order a new part- good news! It's in stock!" It has been a week since that update and no other updates have come through. If the part is in stock, why the heck is it taking them over a week to install it?!!! If it's in stock, then freaking repair it! Freaking put the part on and ship it back to me. Why is it sitting there? So I called Geek Squad Repair Service and asked why it is taking over a week to put the part on? They responded "sometimes it can take several days to install/ put on a part". I asked when the new updated estimated time frame would be for me to receive my computer would be as I was told the original estimated date was 2/22 and it now 3/2 and the part isn't even installed, let alone being shipped back to me. That computer is the computer I use to run and operate my business and I have now gone a month without it. The foreign repair customer service guy could not give me a new date as to when I will receive the computer but just kept repeating that "sometimes it can take a few days". I thanked him and hung up. In the morning I called the actual best buy store that I dropped it off so that I could speak with the guy who told me I would have it back on 2/22. However, when calling Best Buy stores you are not able to talk to anyone directly as it is all "robot/operator press this number and that number based" I have now been on hold waiting to speak to a live person for 20 minutes- just to talk to a live person. Completely unacceptable. At this point, I could probably drive to the physical store quicker than being placed on hold. Had I known it would take longer than a month to repair (which I'm still waiting on a quote for) I probably would of just bought a new computer or taken it elsewhere to...