Express — Local services in Wauwatosa

NEVER go this location.

I am an A-list shopper. I've spent close to possibly $6500 in clothing at this store within the last 3 years. I am in my 30's and 6'4" and needed a closet revamp for all 4 seasons.

Mayfair does NOT sell tall shirt sizes. I can only shop online and get delivery. I'm not lazy and its not a CHOICE to shop from Express online- I HAVE to.

SO I buy a button up short sleeve tall size - it gets delivered to home- and its a WOMEN'S pair of jeans. No invoice or receipt insert- they stopped inserting receipts despite them being VERY convenient to not mess up on orders.

Very awkward the thought alone of returning this as it wasn't what I ordered. The jeans had a value of $90 and shirt I bought was $35. SURELY Mayfair was equipped in 2023 to handle such mistakes of a wrong item being sent in the mail. I'm not shipping the wrong jeans back for my delayed refund when its YOUR mistake.

So 12/27/23 I get to Mayfair Express- the cashier was sweet but confused. She got the closest girl next to her- a skinny black girl in olive green shirt, braids, with glasses on, with a STANK attitude! A mgr? She sure acted like she ran the place.

The girl in the braids quickly dismissed me all together- I mean very quickly- flat out saying "There's nothing I/ we can do- call customer service." If she wasn't at work she probably would have fed me a "...periodt!" with that attitude too.

When I refused to leave & have the store location solve the issue she offered to get me store credit and that she could show me some used tall sizes in the back on clearance. Um gross. I said no- Express made this mistake- I don't want anything here used & returned and to give me the measly $35 bucks back.

I emphasized the price of the jeans- $90 (NEW WITH TAGS) & the price of my actual order $35 - I wasn't asking for a 90 dollar credit. Just $35 refund. I could have kept the jeans sold them and bought 2 $35 dollar shirts - I didn't understand what was so suspicious about my visit today to the store.

So I tell the girl in the braids- fine I'll call customer service since YOU wont - the manager clapped back making stank comments still assuring me there's nothing they can do. To amuse the situation- I said fine since you don't believe those jeans came from my order- give me store credit for the new $90 jeans with tags I brought in- she clapped back - NO. LMAO!!! I think it was in that moment she knew how dumb her resilience was.

While I'm on the phone ANOTHER customer next to me had an online order return & was turned away by the same front end team! I don't know the details of her order but similar situation- She was just as mad as I was. What are the odds of that? Crazy.

Just to make it that more chaotic, difficult, and toxic- The girl w the braids also refused to talk to customer service on my cell to confirm I brought in the jeans to get the immediate $35 refund. The CS rep just wanted store confirmation I brought in the jeans of value b4 issuing the refund but the stank girl wouldn't talk to them. INSANE!

Due to the persistent resilience from this girl I had to get crafty with the CS rep on the phone and tell her to look at the big picture here- I politely asked the cs rep to scroll down & look at EVERY Express order I've made the last 3 years. Countless 100-200 orders every month for the last 3 years. THEN I asked her to look at the amount I'm trying to get refunded...$35. The CS rep came to her senses & issued the refund immediately. Finally!

When I asked about the jeans the CS rep told me to came back @ a later date & return the jeans with a return slip the customer service team can send me upon l8er request.

When I told braids mc stank that CS gave me an immediate refund and that I'm taking the jeans with me- the girl all of a sudden wanted to keep the jeans & said CS instructions weren't correct. LOL. Girl BYE.

Someone has mental health issues or is horrifically underpaid & hates her job- but that's her problem- she took the position- aim higher?

Update: BANKRUPTCY lol. Close shop fire mc braids and be an...

Accidentally placed a online pickup order to this location while exploring options around my city. Went to my local location to pick up some pickup orders to decide against one and they offered to cancel the order at that moment. Called this location to ask them yo cancel my pending order so my pending charge could be cancelled as well.

Three different managers refused to be of any assistance in canceling this order and directed me to call customer service. I called customer service just for them to also call this store directly to be told they wouldn't cancel the order for the customer service rep and the customer service supervisor. The supervisor told me to call back the next day with hopes that someone would accommodate my request.

Store wants to say they cannot cancel my order because they are unable to do so. Then states they cannot cancel my order because they cannot verify my identity. Told them I could forward over any proof of purchase needed or provide information about my identity with no budge from any of the three manager including the store manager.

Called customer service again today who reached out again and they are still refusing to cancel my order and are making me wait 7 days for the order to cancel on its own.

A simple request of canceling that CAN be accomodated, was not. I've worked retail and know exactly what can and can't be done.. it just comes down to what kind of CUSTOMER SERVICE you are willing to provide. Especially after I just saw it for my own eyes that this could be cancelled without waiting and without such horrible customer service. Not even a "one time exception"...

Customer service was sub-par. I was shopping with a group of ladies for wedding (bridesmaid) attire. While most employees were helpful with finding other sizes, they offered sometimes unwanted, and downright rude opinions about how the clothing looked or fit. We then spent over 30 minutes at the checkout hoping to order a specific size online, which ended up not happening. We worked with 3 different employees at the checkout line and none of them could figure out the online ordering. We were disappointed because the item we needed had a make-up stain on it and was the last in the store. After online ordering was proving to be too much of a hassle, we rightfully asked for a discount on the damaged item and was told they could not offer discounts for damaged merchandise because it would need to be sent back to the home office. They wouldn't want a customer walking around with a defective item, so it would instead be sent back. But we were told we could still purchase the item for full price...which didn't make sense. We were able to receive a discount for downloading their app, but overall the experience was...