Pottery Barn — Local services in Wauwatosa

I wish I could choose no stars and still be able to leave a review. I registered at the Mayfair Pottery Barn for my wedding and from the second I stepped up to the counter I was treated like I was beneath the staff. From the rude and ill-mannered looks I got, to the snooty tone and attitudes of the employees, I felt so uncomfortable and the rest of my "registering experience" was ruined. As I told the employee I had already created an account, she asked for my account number , which I did not have off-hand and she huffed and made a huge deal about having to look look it up. Meanwhile, another employee rudely asked my friend and I to move aside so she could check someone out. (No big deal about moving over, it was the way she did it) Not only was I frustrated by the way I was treated and talked to, but more than half the items that are around the store don't have SKU numbers to scan, so you have to walk around and find an employee to look up the item on their computer and then tell you the numbers to type into the scanner. At one point I had to walk around and find an employee to ask her about the SKU number for a couch and she responded with "This is a large couch. Are you sure your house is big enough for this couch?" My jaw dropped and I held back what little restraint I had left. After all this, I was waiting in line to return the scanner and the lady infront of me was explaining to the cashier about how terrible her experience was and how horrible their customer service is and how she drove all the way from Green Bay to be treated like crap. The cashier responded with a (I don't give a crap what you think) "I'm sorry to hear that"

All in all, I will NEVER be going back there and I have deleted everything off my registry. I DO NOT recommend this pottery barn...

I am a long time credit card customer at the Pottery Barn in Mayfair Mall is Wisconsin. I received an email coupon which I used. Approximately one week later I received an additional coupon through my email.The next day I took this into the store to use. When the salesperson rang up my purchase, the coupon wouldn't work. The salesperson said that was because I had already used the coupon. I explained that I had just received the coupon the previous day and hadn't used it, but had received one a few weeks back and used that one. The salesperson explained that this coupon was a repeat of the coupon I had used. She stated that it was their mistake. I asked her to honor the coupon because it was their mistake and not mine. She quickly dismissed me saying they couldn't do that. I then stated that I was a long term customer and asked that they respect me as a customer and honor the coupon since it was their error. She refused and didn't even offer to discuss this with the manager. I indicated my disappointment and chose not to purchase the item. It must be nice to be so profitable that as a store you can be so uncooperative with a long term customer over a 20% coupon. What happened to...

Pottery Barn has the WORST customer service I have ever encountered. Not long after buying one of their sectionals in their "high quality" performance tweed fabric, the cushions started to pill. I went into the store to ask why my couch, that was suppose to be basically bullet proof, is already pilling when it hasn't even been a year. The sales lady said "we know about the issue, you can buy this $20 depiller." 😲 I was shocked. I moved on with life, but one day when I went to wash the cushion covers and the corner of the sectional fabric was torn and feathers were everywhere. I have washed the cushion covers in the past and my house was always covered in feathers so I was surprised there was even any feathers left in the couch. The fabric holding in the feathers in is so thin I cannot believe this didn't happen sooner. Again, reached out to Pottery Barn, they can't do anything.... We DUCT TAPED the cushion back together and the cushions just keep tearing and feather continue to fly out if this couch. If you are think of buying a couch from Pottery Barn do NOT 🚫. I have gone as far as not buying anything from Pottery Barn because I cannot trust the customer service if...