AutoZone Auto Parts — Local services in Waveland

I rarely write reviews, but my experience at the Waveland AutoZone was beyond disappointing — it was infuriating. I had a dead battery in my truck and, having just had hernia surgery the day before, I physically could not change it myself. I managed to get a jumpstart and make it to the store, hoping for some basic help.

It was just before 7 PM, and I had an early appointment in New Orleans the next morning. I needed this taken care of tonight. I explained my situation to an associate, who looked at my truck and immediately declined to help, saying it might tie him up if the store got busy. The store was empty. Three employees were standing behind the counter. I asked if they could recommend somewhere I could get the battery installed, and was told “we can’t provide recommendations.” I was in pain, stressed, and literally asking for guidance — but got absolutely nothing.

I eventually discovered that Walmart might be able to help but they didn’t have the battery I needed but could install one if I purchased the battery elsewhere. I went back to AutoZone to buy the battery, hoping for a simple transaction. The next employee I dealt with acted annoyed at every step. I gave him all my vehicle details, and when he asked “what kind” of battery I wanted, I said, “I have no idea what you’re asking me!” — and yes, I was in serious pain at this point. He responded with the worst attitude, flipped the screen at me, and pointed to a faded list I couldn’t even read. He couldn’t be bothered to explain my options.

Clearly aware of my frustrations, the manager walked over. I hoped he would step in and actually help. Instead, he told me to “calm down.” I explained that I was having a horrible day, was in pain, and just needed someone to help me. His response? Go somewhere else.

This wasn’t just bad service. It was dismissive, uncaring, and completely unprofessional. I was in distress, struggling with both physical pain and a stressful situation, and these employees offered nothing. I will never return to this location, and anyone expecting even a shred of helpful customer service should...

The workers at this location went above and beyond the call of duty the other night! I was literally stranded and I stopped by O’Reilly first and I was turned away rudely. So I went to the next option nearby, Auto Zone and the workers went ahead and got my car in working condition because had I driven further that night I would not have made it home. I didn’t have many options due to the time of night but the guys were total gentlemen!! They got my car working but it needed to cool off before continuing the 1 1/2 hour journey home. So they even recommend some hotels and drove me and my dog to one that was pet friendly so I had a safe place to relax until the next morning. They didn’t have to help, they could have done what the guys at O’Reilly did but they helped, PHILLIP G. And CALEB came to my rescue and truly went above and beyond to give me customer service. I appreciate them for all they did and it’s nice to know there are still employees that take service seriously. They put me and my situation first and I thank them!! If you ever are stranded around that area don’t go to O’Reilly go see PHILLIP AND CALEB at...

The Waveland location is always a pleasant experience! QUINCY really went over and beyond his call of duty with helping me with my vehicle! I had all of my brake and turn signals out. It was 92 degrees out and he asked me if I knew how to replace them. So he helped without me asking! At Advance the worker told me he would not help. So it really makes the extra drive worth it for me! Although it was in extreme heat it did not detour him from lending a helping hand in a dire situation for me! I recommend Quincy and the Waveland Autozone...