Batteries Plus — Local services in Waxahachie

Well it happened. Batteries Plus in Waxahachie is NOT about customer service but about maintaining their own policies to avoid a loss in a battery not a customer! Took a purchased battery from Dec 2024 to get it warranted for exchange, possibly, or fully charged by them, today 4/25. In order to produce a warranty, the battery has to be fully charging for 24 hrs, which this location failed to mention. I was told at least 2hrs. I mentioned to the technician that I don't live in town but I can run some errands and return for it later. Went to watch a movie to kill some of that time. Returned to the store after 2 hrs and the manager, Isaiah, was there. He said that he just put it on the charger 30 min before I got there because the previous tech did not add additional liquid to the battery and therefore it wasn't charging. Sounds like it was Bad Battery but they'd rather say it was low on battery acid solution. Not one time did he ever tell me he was sorry for my inconvenience. Not one time did he say he would like to make this right. Not one time did he mention that it needed 24 hrs to charge per their policy to see if the warranty will be granted. I had to hear this from Batteries Plus Hotline. DO NOT RECOMMEND THIS LOCATION! ISAIAH WILL NOT HELP YOU. Not sure why he is the manager if he doesn't know their own policy. I would have been fine with getting it tomorrow in the evening but that option was never given to me. Instead he just slowly slid the battery to me on the counter, which meant "get your battery and leave". And telesupport, forget it. They won't help either because since Battery Plus Stores are franchise, there is nothing they can do. TAKE YOUR BUSINESS to another store or just a...

I purchased 4 amg batteries for my semi truck & within a month 1 battery had to be replaced. Within a few more months, 3 more batteries have to be replaced. Initially, I was told the batteries were fine, until I requested a load test. I spoke with Isaiah, the store manager, and I was advised at the batteries would arrive by Friday, February 14th. I called on February 13th to confirm I was assured they would arrive today. However today, 2/14, I find out they will not arrive until the 17th. I'm expected to go a whole week without any work or pay. This is unacceptable, unprofessional, & unrealistic expectation...

I had a great experience at Batteries Plus! Isaiah was extremely helpful in guiding me through the process of choosing the right battery for my Mercedes CLA 250. He took the time to explain the options and made sure I felt confident in my decision. Once we selected the right battery, he installed it quickly and with great care. I really appreciated his professionalism and attention to detail. I highly recommend Batteries Plus if you're in need of a car battery.Excellent service and...