UNIQLO Willowbrook — Local services in Wayne

If I could rate zero stars, I would. Self check out is not self check out. Incorrect transaction made by the worker at the "self check out" line. He gets very close to me and proceeds to move items in my order on his own. I tell him he makes me uncomfortable and that I am fully capable of completing my transaction on my own. He stated, " I have to assist." Apparently, there is no choice? He continues scanning items. I tell him, "And what exactly do you think you are helping me with?". He remains quiet. Me being very uncomfortable and annoyed by the whole process, I quickly rush to pay. I had left the store only to check and find an extra item on my receipt, which was never scanned. Went back to correct the issue and have my money returned. However, the only thing that can be done is have someone check security cameras to see what happened. Please get rid of self check out machines and open up more registers with properly trained staff, or please remove the awkwardness at self check out. Thank you...

If I could give zero stars I would. I was JUST racially profiled for a SHOPPING TOTE at the self service checkout when my husband and I checked out separately. The cashier to the right of the self service checkout with glasses and a side bang- who was lucky enough that I did not take a photo of or ask for his name, decided to come over and tell us that the tote bags cost extra aside of the 10 cent bag. I told him I bought it but he decided to proceed to still disregard what I told him. Of the embarrassment he put us through I STILL HAD TO GO OUT OF MY WAY TO SHOW HIM THE RECEIPT FOR PROOF OF PURCHASE, he finally backed off. I have worked in the retail industry for over 10 years and know this is something an associate or management at any level should not accuse a consumer of without witnessing every step the consumer has taken from the moment they walk into the store. So please do better next time and train your...

Your return policy is flawed. The two instances I have returned an item at your company I have always had as issue. I came to this store to return an item purchased through your website. The sales associate/manager asked for the card to return the item. I said I don’t have it as it was purchased by my wife. They said they couldn’t return it and only provide me store credit. Your policy DOES NOT state you have “physically bring the original form of payment” it only states it will be “returned to the original form of payment”. Those two are not one in the same. Physically bringing in an item should not be implied as your manager suggested. I made this 20 mile trip to return an item and now I am at a loss since I have to drive 60 miles to return this item due to your inability to correctly word your...