Aire Internet — Local services in Webb City

Just try it and see. Whatever your experience is for the first 3-6 months is how it's probably going to stay. Some people have great service and it remains great. Others have bad service and it remains bad. DO NOT expect customer service or connectivity to change.

For us, both Matt (the owner) and the tech were great. The problems were the technology and the 'help' desk.

You rely on two antennas (one on the tower, one on your roof), and if either gets moved by animals or affected by extreme temps or weather, your internet will be spotty, if not out entirely.

When that happens you have to call the 'help' desk. They will run you through the typical useless stuff which you've already tried (otherwise you wouldn't be calling). Then they will elevate the ticket to the actual techs who can help. The techs are supposed to call you w/in 24 hrs, but they are so busy they never can. So you call the 'help' desk again, and they run you through the same process. In a week or so a tech will finally contact you to setup a repair time. About a week after that they will show up, spend a couple hours and resolve your issue.

Then the wind will blow again, your internet will be out.

We spent way too much time contacting the useless 'help' desk and waiting for assistance. The final straw was when we had no internet from Dec. 2021 through Mar. 2022. We called repeatedly, and would have internet for a day or two before it went out again. We probably had internet for about 4-7 days total in that 3-month period.

That's when we went...

Update 4\23\2021: After working through some rough spots we have had pretty good service now for several months. I was able to work with Matt on my issues and he was fantastic at getting things done. There still seems to be some disconnect between level 1 support and level 2 support, but that seems to be due to lack of time on level 2's part. Perhaps level 1 still needs to be responsible for updating the customer on service issues?

Original: This review is for the Monett area service. I had good luck with them untill they upgraded our antenna. Now I have lots of down time with no internet mixed with sporadic drops that last only seconds as well. In the last 6 months we have not been called back by "level 2" support once. The service eventually comes back up and you just find out by checking at random. When asking level 1 support for service logs of previous calls I got the run around and said maybe level 2 could help with that. I honestly don't know if they just don't care because they are mostly a monopoly where they cover or if they really can't supply reliable service no matter how hard they try. If things get better I will update my review. In the meantime I'm just waiting...

Do not use this provider. I have the same problems as other reviewers—daily outages, intermittent signal, slow speeds, and non-responsive customer support. Like almost everyone else, I rely on the internet to work from home, but that’s not even an option with Aire Internet. I can’t stream any services unless I’m willing to watch movies/shows in 2-minute increments. Customer support doesn’t answer emails or phone calls. The service techs don’t show up when scheduled.

My area (Carl Junction) was notified in July 2020 that major upgrades were coming but the service has declined to the point of being nearly unusable since then. In October, after a solid month of trying to reach someone, I was told that they still had problems in my area but would have it resolved soon. They haven’t answered my emails since then and no one helps by phone.

If I had another option, I’d switch today. (If anyone has suggestions, I’d love to hear them.) I’m ready to relocate just...