VAPE N SMOKE — Local services in Webb City

I’d give 0 stars if I could! I purchased a box of coils Monday night 6/9, I put the new one in on Tuesday then woke up in the middle of the night and noticed my vape wasn’t working. Come to find out they sold me the wrong coils. I go in there tonight, 6/12, to exchange them, I didn’t ask for a refund on the one coil I was using but the 4 left. They were still packaged. I was told once it leaves the store, no refunds. I am new to vaping and don’t know the name of the coil, I had my vape with me and even told them which vape it was and she looked on the box to see which coil it used and still gave me the wrong ones. Luckily it’s not a total loss because my husband uses those coils in his. I told the guy working I would no longer be giving them my business and he didn’t say anything. I got back to the car and my husband said he would go in and just buy me the right coil. He has a strong personality, he smarted off something and the girl in there called him a dick. I’ve worked in customer service my whole life and manage a store, what she did was very unprofessional. She should have just asked him to leave. And come to find out they also own the Kratom Vape store down by Dollar General so neither will be getting our business! And by reading previous reviews this seems to be an...

So I just went in to get me and my husband some salt nic, simple order. For starters I was here at 8am and she didn’t even have the door open or the lights on, she was outside smoking and there were 2 other people in the parking lot waiting on her. I wait a few minutes, go inside….and my husband is asking for a certain brand and as I’m looking at my phone to ask her if they had it she yells “you can’t do that!” I said “excuse me? Do what” she then goes on to say “you can’t be texting or talking to anyone on your phone when your in here about what your buying” I said this isn’t about what I’m buying it’s my husband asking if yall had a certain brand she then smirks and said yeah we don’t carry that but you can’t be on your phone basically when your in here. Has anyone else ever heard of this? It’s crazy. Won’t...

Purchased 2 vapes. One stopped working after a week of use. No reasonable explanation like dropping, no charge, clogged etc. Just no longer working.

Because these are new products a lot of companies are treating their customers like they're drug dealers Who don't do refunds or exchanges. Instead of like a legitimate business operation that is responsible for the quality of the merchandise it sells.

I gave it a 2 based on product diversity and the store is clean. But I don't recommend buying vapes AT ALL until they figure out how to deal with defective products and provide customer service like a business instead of acting like...