La-Z-Boy Webster — Local services in Webster

I purchased 2 chairs from La-z-Boy and isn't it ironic, the name of the store is Lazy Boy, because the repair person I got was just that! First of all, both chairs have given me issues. But the one I'm most concerned about is the one the electric recliner that the repair man came to fix that was making a very noticeable noise. He said he could find nothing wrong with it and I just found out that he documented he oiled the chair, which was not true, He never turned the chair in any direction that would allow him to oil underneath the chair. But what he did do was shook my chair more than once. I did ask him about that and he said it could have been tight. This is a chair that does get used but about 4 to 5 times a month at best. Now when I sit in it, it shifts back and when I use the electric recline it sounds like it's falling apart. You would think with those issues, I am a big person, but that is definitely not the case. Next the repair person did not tell me about the repair warranty of which he did not repair anything, what he did was broke it. And if I had been an untruthful person I could have called it in as a new issue. But Lazy Boy would not do anything to help me but want to charge me $200 for pick up and delivery and $175 per hour to fix it. I even tried to report the person that damage my chairs and they said they could not take my complaint. I could not believe that! Why wouldn't they want to advise their employee that this was reported. At least they would be aware to not try that again.

I would strongly suggest that before you purchase anything from Lazy Boy, think twice about it. Everything that I have purchased from them I have had to call back with issues. It seems they charge quality prices but that's not what you get. I would not invest my money with them anymore, those 2 chairs were custom made and they aren't worth anything, but cost me over $5300.

Please don't waist your...

I ordered a sofa, love seat and ottoman last fall and was promised they would would be delivered in 8-12 weeks. The sofa and love seat were finally delivered 16 weeks later but the ottoman was still not done. I had to go pick it up from the store myself a few weeks later. When my furniture arrived there were manufacturer defects that were noted by the delivery people. Also there were many strings hanging off the furniture that I had to clip to clean up the furniture and make it look finished. This was not the end of the world but not the quality I expected to go with the La-Z-Boy name or for the price I paid.

There is a hole in the sofa and a place on the back where the fabric has a little tear. Also the back cushions are under stuffed and look bad. I reported all of this to La-Z-Boy and they quickly had someone out to look at the problems. I even got a shipment of fabric to fix the couch. But now it’s almost May and I have made contact with the company on multiple occasions and they just keep telling me to wait. This is not the quality that I expected from La-Z-Boy and now I’m stuck with $5000 living room set that looks like I got it second hand. So frustrating! I definitely won’t we purchasing from here again!

So, I finally got someone out to my house to repair the sofa only to find out the piece of fabric La-Z-Boy sent had the same problem. I have called and left a message that this is not acceptable. I would really just like them to take the furniture back and I would try to find something else. I’m think about reporting them to the Better Business Bureau. I would love for someone from La-Z-Boy to acknowledge my review or try...

Updated 8 months after ordering: The experience in ordering our recliner was painless, but waiting on our order, and the lack of communication has been the worst I’ve ever experienced in my 60 years. We placed our order in December and knew we would have a long wait due to Covid. We were okay with that. However, our order shipped out in June and no one can find our chair. It is LOST! No one contacted me from La-Z-Boy, instead I called them the first week in July to check on our chair, and the first thing our sales person says is she was “just thinking about us.” Yeah right. Upon searching our order the store discovered our chair had shipped in June!! Their company logistics department is a joke. Stores can only email headquarters and they haven’t responded to our issue. I’ve been on the phone 2-3 times per week for over a month with no resolve. Larry would tell me he’s waiting for them to respond. He gave me the phone number to the company customer service and said I could try on my own. The service rep gave me a case number and said to give them a couple of days to investigate and they would call me back. I gave them 4. I called them this morning and guess what?! Wait for it…the only thing they’ve done is contact the store manager!!!! 😡🤬 At this point I wouldn’t buy a dog bed from La-Z-Boy!! Their products are great but their customer service is worthy of ZERO stars! I’m beyond frustrated. Custom order at...