Bay Area Jewelers — Local services in Houston

I brought in my wife's gshock watch to have the battery replaced. The guy was quick and it cost me 15 bucks. She wore the watch that night and we went swimming. Something she had done a thousand times with that watch. . . And after 20 min she noticed the face had condensation in it. She took it off so we could dry it out. I returned to the store and told them what happened. To which the guy told me "G-SHOCK watches are splash resistant. Not water proof" but I'll look and see if I can dry it out but if it doesn't work it's not my fault" so I leave it and return today to get it. And after doing my own research the very watch in question is infact waterproof up to 20 bar which for us non divers is 200 ft of waterproofness. So swimming for 20 min in a 3ft home pool would not effect the watch . So i explain to the man it is in fact a waterproof watch and clearly you did not put on the casing right and water got in and ruined the watch. But would he admit it was his fault NO. Instead he told me that the watch had rust on it probably from a button that leaked the water. . . . Yet we have never had a prior issue with this watch before them changing the battery. I was not rude I took photos to document what they claimed as rust on the watch but I am extremely disappointed that they would not own up to the fact that they simply didn't put the watch together right and now I am out a $250 watch because of their mistake. I will never purchase anything from there or take anything I own there. The pictures are of the alleged rust on the white...

I recently purchased two pendants from your store—one that was described to me as pure gold with baguette diamonds, and the other as silver with baguette diamonds. I paid $350 for the gold piece. I also returned a rose gold pendant that I had purchased approximately 30 days prior, which had already begun to fade. That return was used as a trade-in toward the silver piece, which was originally priced at $219. I was given 50% of the silver piece’s value in store credit ($159), along with some cash back based on the value of the rose gold pendant.

When I later returned to inquire about reselling the item, I was told that items cannot be resold within 30 days. This policy was never disclosed to me—neither verbally at the time of purchase nor stated on the receipt. Furthermore, I was not offered a refund, only in-store credit, despite being misinformed about the quality and authenticity of the pieces I purchased.

To make matters more concerning, when I followed up with a phone call to re-inquire after visiting the store in person, the individual who assisted me—identified as the owner’s daughter—referred to me as “the Black guy that just came in.” This was not only unprofessional, but also deeply inappropriate and offensive.

Overall, this experience has been extremely disappointing. The lack of transparency, misleading information, and unprofessional conduct have caused significant confusion, frustration, and concern. I hope this matter can be addressed...

Avoid this place, poor quality work that they do not back. They are simply dishonest and do not deal in good faith. I brought in two watches to have the batteries replaced in them. After about 20 minutes I was returned one with the battery changed and I was shown that the minute hand on the chronograph had come loose on the other watch. I agreed to the price and authorized the repair. Upon picking up the watch I noticed that the minute and hour hands of the chronograph were not set properly. As I explained to the jeweler what was wrong he simply said yes he noticed that after his repair the watch was not working properly. I informed him that the watch worked fine until the battery went dead and I brought it to him to fix. He basically said that he wasn't responsible for the hand not working even though that's the hand I just paid him to repair. He could not understand that not only did he not repair the minute hand properly but also damaged the hour hand. So now I am left with a rather expensive chronograph watch that is in need of more repairs on top of what I paid already thanks to Bay...