The Beauty Lounge — Local services in West Bloomfield Township

On Sat, Feb 23 is when this nightmare began. I saw Nicole D., who I’ve been seeing routinely. I went in to have my roots highlighted & left with broken, brittle, dry, brittle & all shades of the rainbow hair.

I went in with beautiful ashy, white blonde hair. My apt was to only highlight my roots. She highlighted my hair followed by a toner. Due to negligence, the toner was left on for WAY too long which turned it BLUE. It was horrific. To remove the blue, she did a bleach wash which made chair yellow & gray, crispy, fried & broken. SO much of my hair had broken off. I told her “my hairs burnt, it’s all breaking& my colors awful”. She tells me she knows & puts another toner on, washes it out, & there’s the final result - blue, gray, yellow, burnt, broken hair.

Nicole cried& said “this is not my work” she told me to leave with wet hair as she was scared to touch it anymore due to the damage she caused & return on Tuesday for fixing.

After being in there for 5+ hours getting my hair DESTROYED, she proceeds to HAVE ME PAY& tells me to Venmo me her tip!

I returned on Tuesday & my apt was a disappointment. Long story short -Nicole does a “fuse” dose on me, clarifies & tones my hair. During this whole time where she is FaceTiming a guy. It was after hours at the salon, but in no means does it give a service provider the right to be so unprofessional. Needless to say, my hair was not fixed, I left the salon with yellow & grey broken hair. I told her - “U know this is not how my hair has ever looked. I hate it. I walked in with nice white blonde healthy hair, & I am leaving with burnt hair that’s 5 different colors!

She offers me a refund which I accepted. She tells me “usually they don’t refund anyone but I will have the girls refund you in the morning” & I left the salon with wet hair -again!

I spoke with the manager, Britney, on Fri, March 1 & she told me I’d receive a check for the refund & she will get me in to have treatments done on my hair. Weeks later: no check or treatments.

On Fri Mar 22, I spoke with Britney to check the status of my refund. She assured me “u should have it in a few days - I put it in the mail myself last week” On Wed, March 27, I called the salon & requested an owner call me back. On Thurs, March 28 I received a call from Britney. I asked the status of the check. She says she could not send it out because they received a dispute letter for my charge(But u told me u put it in the mail urself)

I know that if a dispute letter is coming from my bank that I’d personally had to have disputed the charge -which I never did. I told her send me a pic of the letter. She got an attitude & told me she couldn’t send me a pic of the letter bc it is currently under investigation LOL & it is a legal issue. I told her okay, besides that, what about my treatments? She tells me “I was under the impression U are uncomfortable to come back” I said “No, U stated U yourself will see that I get in for treatments.” She told me she has to see what she can do.

I contacted my bank who stated there is NO DISPUTE for the charge & stated that no letter went out to the BL.. I spoke to my BIL, whos an attorney &a client of Benny in regards to the “letter” & he said legally, I’m allowed to see it.

I called back Britney & told her my conversations& she lost it! She was screaming at me “NOTHING WE DO MAKES U HAPPY” (u haven’t offered me 1 option to help me so y would I be happy) “r u threatening us!” She went on..I asked to talk to an owner. She said, I am the manager U talk to me-I pull the strings. The way she spoke to me is unjustified, so unprofessional.

Britney, u represent BL..Shame on u. If “u pull the strings”, y has it been another 7 days & u haven’t called me?

Owners- it’s sad that u’d rather lose a family of clients then take care of 1 client.

People don’t treat people like this.

It’s been 41 days, still no refund, still no treatments.

You expect Loyalty from your clients, but where’s your loyalty to your...

Overrated salon, I initially came to the salon and had my makeup done and loved it. Then I decided to make another appt with Ban for a balayage. Ban has done my hair in the past previously to working at the Beauty lounge. She’s great! Once I was seen by her, she recommended against the Balayage and instead recommended to refresh my roots, toner and trim and I added a blow dry. I agreed of course as I trust her recommendation. While she was rinsing my hair and applying the toner, the receptionist comes to her and lets her know her next appt is here. This is where things took a turn. The receptionist started asking who made my appt and Ban insisted she shouldn’t have another appt it should be blacked out. Turns out because I didn’t do Balayage which is what I booked for it doesn’t black out enough time because it gives her an hour to take another appt while the bleach would of been in foils. As a client, I obviously do not know this nor would I think of this. This should of also been taken into consideration when she gave me the recommendation to do roots instead and Balayage closer to spring. After that, the receptionist was so rude! Not to mention, while my hair was processing the color I was sitting in a hallway where everyone was just bumping into me. I go to a salon to relax and get beautified. Not to be treated rudely and sit in a hallway. I would not choose what’s supposed to be a high end salon to pay $200 and be treated badly. Then when I wanted to leave a tip, the receptionist rudely says, I don’t know what Ban accepts, cash app, Venmo or whatever go ask her. Excuse me, I should be able to just leave a tip on my card like any other salon! Very rude! Would not come here again! I thought long and hard before leaving a review, but I went to get my hair done at a different salon and the difference in treatment and environment was unreal! I think the receptionist needs to be re-trained on how to treat clients. I only gave 3 stars because Ban is an amazing hairstylist, the salon and other employees, on the other hand was not the...

I’ve been a loyal client of Beauty Lounge for over 15 years and have always appreciated the quality of service and the talented stylists. I regularly bring my son to see Beni as well. Given our positive history with the salon, I decided to book haircuts for my newly 5 and 6 year-old daughters.

Before booking, I checked the Beauty Lounge website, which listed a girl kids haircut at $55—a fair and reasonable price. My daughters only had two inches trimmed off, with no layers or additional styling - just the blowout that is included. To my surprise, I was charged $75 per child—$150 total for two very simple cuts for young children.

I kindly mentioned to the receptionist that I had seen the $55 price on the website and explained that I would not have booked the appointments had I known the actual cost. She acknowledged the discrepancy and casually responded, “Oh yeah. We need to change that.”

I usually see another stylist at Mystique, who also charges $55 for a kids haircut. But since I was already bringing my son to see Beni, I decided to have my daughters' haircuts done at Beauty Lounge for convenience. They’ve had haircuts here in the past, and there’s no way I paid that much previously. The website shows $55 for a kids haircut. For a boys haircut it shows $25 and then gives an option only for the boys where you click "see info" and only on boys does it say "some stylists charge more." Again, doesn't have that for a girls kid haircut though. Simply says $55.

It’s truly not about the money. I’ve always respected Beauty Lounge and continue to believe the stylists are incredibly skilled. However, charging $75 for a basic haircut for a 5-year-old when a different price is advertised online—feels misleading and disappointing. I truly hope this issue is addressed so that future clients receive both transparency and consistency. Just because you can doesn't...