Target — Local services in West Chester Township

I just had a delightful purchase experience at Target. I'm not a frequent review "poster," but I decided to make time to share my thoughts after last night.

I recently moved, and broke my flat screen TV during the move. Over the holiday break, I saw that Target was offering deep discounts on TVs - at a 35% discount - competitive with the lowest online price. I'm leaving town on business for 2 weeks, and did not want to "hope" that an online delivery would arrive before I left on my trip, so I wanted to buy locally. Last night, I saw online that the inventory quantities were dropping, so I decided to make the purchase. Easy to select the item on the site - but I was concerned about the actual availability of the model I wanted at the local store. I've had issues in the past with online inventory accuracy for high demand items - and I discovered last night that the the combination of the online purchase process combined with local store order fulfillment nearly eliminates that risk.

Specifically, I submitted a purchase online to 2 other Target stores closer to me, only to find out that the model was not available at the store. Because of the rapid attention at the local store to attempt to fill my order, I received a warning message within 20 minutes of placing the order - that my order could not be filled at the selected store. The website then allowed me to switch the selected store on the existing order - and I received similar response time at the 2nd store - only to find that the item was no longer available at that store either. Finally, the 3rd store I selected confirmed that the model / size was actually in stock.

When I arrived at the store, my TV was at the front, and the customer service associate helped me load the 55" TV into my car - because there were no cart pushers immediately available to assist. She was insistent that she did not want me to have to wait.

My luck continued - the TV fit into the back seat of my sedan perfectly - delighting both the customer service associated and myself. I know, that was just dumb luck - but I just thought I'd add this to the comment as well - knowing that unrelated "bad luck" incidents get folded into poor customer service experience. So - there you go.

With other retailers, this would have been a long, 3 store journey - and I have a feeling Because of this service, it was a 90 minute, delightful experience. AND, I actually got my new TV.

Thank you, Target. I work as an IT Director for an international manufacturing company, working the past 35 years to implement the right technology with the right process. When I see technology actually work - when the hard work put forth by the IT team actually makes a difference - I get inspired. Target, your team has found a way to integrate the right technology with a responsive, motivated customer service...

I picked up my order at Target from my car in the designated driveup parking spot. I think there were around 40 driveup parking spots. It took less then a minute to check in and my order was brought out to me in 2 minutes. This was about 7:30 pm. My order was quickly put in my vehicle. The employee was courteous, quick and efficient putting my bags away. Nothing tipped over driving home. Another perk was that I received a $15 Target gift card for making a $50 purchase on qualifying products. I bought two 152 ounce liquid Tides on sale,stain remover, cake mix, paper bowls,etc. The one complaint I have is regarding 3 phone calls I made to Target shortly before I arrived asking what time curbside pick up closed for online orders. Two of the calls were made to my Target store. The first call I selected the option for online orders. A woman answered in English which was hard for me to understand. It was obvious she was from a foreign country. I have no complaints regarding that in any way. The women was having a difficult time understanding my question. I repeated my question several times rewording it and spoke as slow and clear as I could. I wanted to know what time driveup pickup for online orders closed. She thought I meant what time Target closed. She told me 10 p.m. I told her that was not possible. The store closes at 9 p.m. on Thursdays. The date was on 4/6/2023. She transfered my call to another department. This employee told me they did not offer curbside pickup anymore. I'm not sure where my third call went to. I had called a different customer service number. This employee who answered my call did not know when curbside pickup closed either. I drove to Target very muddy with 3 very wet and muddy dogs. We were 2 minutes away at a dog park by Target. I had not planned on coming into the store. When I arrived, much to my relief, there were many, many, many designated driveup parking spots for online orders. I left a happy woman. Confused why nobody could answer what I thought was an easy question to answer,but very happy I did not have to go inside covered in mud. And happy I got some good deals at my...

Well, I gave a really negative Target review of the Carlisle location, so I thought I should give a positive review of one of my favorite Target stores. I use to drive 6 extra miles to visit this Target when we lived in Cincinnati because they are so good to their customers! If you don't know how to save money shopping at Target, they will help you and random employees stocking shelves in different departments will always ask you if you need help finding anything, do you have the Target Cartwheel App, do you have the Target Red Card?

This is a very well stocked, good size Target Store with a decent grocery section. If you learn their system, you can save alot of money. They regularly offer B3G1 Free deals on grocery items, buy 4 get a $5 Target Gift Card deal... so combine this with stacked store and manufacture's coupons, Cartwheel discounts, and the Target Red card for the best deals.

There is also a Starbucks in this store so start your shopping trip with your favorite coffee.

I have to say with all the controversy about dressing room and bathroom issues, I personally will never try on clothes again in a Target store. However their return policies are generous and I keep all my receipts. In addition, because I always have a shoe box file of all my coupons, my purse, and my Starbucks coffee, I personally use the 3rd family friendly restroom which locks so you don't have to send your children into the restrooms alone! I personally love this Target store and visit every time...