Rally House Voice of America — Local services in West Chester Township

Literally everything about Rally House is a hassle. The store is packed floor to ceiling, everything is a mess, I don’t know how it passes fire code. I couldn’t find a single long sleeve shirt in a medium size… There were plenty of short sleeve shirts in medium, plenty of long sleeves in other sizes, however you have to unfold every single shirt because nothing is labeled and nothing is grouped together. I gave up.

So, I tried the website. The website is also terrible. Don’t even try to use the mobile (iOS) site. I had to switch to the desktop. You MUST allow location tracking or you will NOT be able to order, the search by zip code function works but then you can’t select and remember the store.

I finally figured out how to order online, and found the items I wanted. Well then it turns out several stores don’t have pickup. Ok fine, I’ll ship it. I ordered it on a Monday and needed it for Sunday, so I paid extra for 2 day shipping.

On Thursday I get a notification that my order is being prepared to ship out… I did finally get it on Friday evening.

After all that, the item ended up not fitting. So I went to return it. Google store hours say it opens at 9. I get here this morning…. The door is locked and the sign says 11.

Never...

Awful!! My wife purchased a UC Bearcats Tshirt to go to a UC game that had discoloration. The store manager at the voice of America Center location Was extremely rude when we tried to return the shirt. My wife had put the shirt on only to discover the discoloration and the store manager there said that it could not be returned because she had worn it. She had it on for every bit of one minute before she realized the discoloration. We went to the UC campus bookstore and bought a replacement shirt to wear to the game. Their policy not allowing us to return. The shirt is absolutely absurd!!! As a result of their stupid policies and this very rude store manager, we will never buy anything from rally house...

I ordered 1 t-shirt for online pickup, the order was supposed to be ready 2 hours after the order was placed. I showed up after the timeframe, even though I never got a “ready for pick up” email. When I arrived, the order was not ready because they were “short-staffed.” I grabbed the t-shirt off the rack and waited in line of 2 people. When I got to the register, they couldn’t figure out to process my order, even though I had the t-shirt in my hand with the order number. I then had to buy it AGAIN and was told I would get a refund in 2-4 business days?! It’s been 4 business days with no refund....