Paul Ries & Sons — Local services in West Chicago Township

They did a terrible job. Rushed my car kept pushing the time/date back even though someone would call the day before and say it would be ready the next day. They punctured and plugged my tire but wouldn’t admit to it. They said they didn’t even have plugs for tires and then the guy says “those aren’t even the plug we have, I can show you” … when I was told my car would be ready i headed to picked my car up. While on the way (in uber) I received a phone call asking would I like to get it that day or leave it because the lights on my dashboard were on. Being that I took my rental back I took the car for the weekend. This is when I heard the noise of the nail in my tire hitting the pavement. ‘I recorded a video.’ I returned my car Monday for what should have been done the same day was then informed that the clips for my censor needed to be ordered. This took another several days. When I came BACK to pick it up the lady then try to hand me the papers and says “we don’t need to do an inspection right, we already did it ?” … we hadn’t. In which I responded “ no we haven’t “ as we inspect the car … the truck which was smashed in doesn’t close properly, they just put some sort of grease on the latch… even though they were suppose to fix the whole thing. Then the trim is missing on the back of the car. There is a gap between the bumper and the car And also rattling when I open and close my trunk. I was told they they would order the trim to put on and the lady would speak to her manager about the trunk latch and I would be called whenever the trim piece was ready. I never received that call. I got a email to leave a review and I NOW have to go to Caliber collision for corrective repair, which I should have went to in the first place but choose this place for convenience and off a trusted list...

I had appointment on 03/15/2022 at 2:30pm to bring my vehicle in for body work repairs due to an accident. Brought the vehicle in met with bob he took pictures of the damage and said he would upload the pics with estimate to insurance website. I was going through insurance to get my repairs done. He told me it would take a day or so since updated paperwork was sent over. Told me he was gone keep me updated, didn't hear from him. Kept calling and calling the lady at the front desk kept telling me "oh the estimate will be done today" lying. Didn't know an estimate for repairs take more than a week. Called 3/22/2022 the front desk lady told me the same thing "oh they are still working on the estimate, it should be done by end of day i will give you a call. Never received call. 3/23/2022 insurance company called shop spoke with the front desk lady and said they told her the guy that does estimates was not there so they would have to wait for him to get there. I never heard anything like that which was weird to the insurance lady as well. End up going to another body shop on 3/23/2022 which took 10 minutes for them to do an estimate. I needed an estimate for damage door and fender didn't think it would take over a week for estimate. If they did not want to repair vehicle he could've said that. I've wasted my time while being lied to when my vehicle could have been done already. Maybe because I am a black woman, who knows. I will be contacting BBB because this is ridiculous. I did my part in making sure the insurance company sent over corrected paperwork, which they did. Only thing needed was estimate for repairs that paul ries & sons did not send over. What a complete...

I am a working person who commutes 75 miles a day, to a far suburb without public transportation.

When I scheduled my repairs, Paul Ries and Sons indicated they had the parts in question, and assured me tha the repair would take a week.

The repair took 8 days. THe pickup time was changed three times. When I came to pick it up, I was 15 minutes early.

I then waited another hour in the completely empty shop to get my car. My vehicle was just sitting in the main bay...no one else was even in the main service bay.

Apparently the only people working that day was the cleaning lady, the receptionist on the phone with her husband, and a bored manager around the corner from her with his feet up surfing the internet.

The bodywork itself: minimally competent. The hood sticks on the side of the quarter panel replacment; in a bright light it is apparent that the paint is not a 100% match to stock. The replaced grille and panel itself haven't fallen off, so there's that I guess.

There were fast food wrappers under the passenger seat, and my odometer was eleven miles in advance of where it was when I left it. I hope whoever took it for a cruise to Burger King enjoyed their ride.

I ended up losing a day's wages all in dealing with this slop; we carefully made those appointments, and had those expectations set, to avoid losing time and money and to keep my job.

This shop supposedly has been in business for a 110 years? Maybe it's time they cash out. Whatever professionalism, work ethic and customer service that kept them afloat through the years have clearly left the building.

There have to better options than this in a...