The Golden Triangle — Local services in West Chicago Township

The website for The Golden Triangle displays many interesting and attractive pieces. However, the piece sent to me as a present would not have been one of them. As the red SOLD tag was on the piece, I called and spoke with the salesman. After explaining my situation and saying I’d like to exchange it, a store credit would be fine and I was fine with sending it back at my expense, he thought it would not be a problem. The back office, it turned out, thought otherwise. He called back and said that the folks in the back office said “no,” as it was past the return period and had been a final sale with no returns. Now this was a birthday present to be sent to Boston from Chicago. It had been purchased in March for delivery the first week in April. It was not shipped from Golden Triangle until 28APR2015, arriving the first of May. Clearly customer satisfaction is not all that important at Golden Triangle. A piece purchased as a gift that they don’t want back is its own message. Nor is their failure to deliver even remotely close to the time requested is also not a reason for allowing an accommodation. Scores of years in retail taught me that customer service and accommodation within reason can result long-term relationships.I won’t be visiting their shop while in town. Two stars given only because no stars wasn't an option and I disliked 'Hate" being used...

My wife and I visited Golden Triangle with several small spaces in our house to decorate, but no real plan of attack. After meeting Doug on the showroom floor and taking a tour of the collection we dove headfirst into a large custom installation project to hang above our staircase.

Throughout the 2 month project Doug and Pun were great partners and kept us engaged and informed. We got computer rendered visuals and an in store layout preview. All along the way we collaborated with Doug and team on custom coloring and distressing.

This location has always been a question mark in our house because of its sheer size and visual importance when you enter. We could not be happier with the results. The scope and wow factor exceed anything we would have been able to create ourselves with a photo gallery or with framed art.

We highly recommend Doug and his team for a painless and...

I was visiting Chicago with my friend and walked past the store front of the golden triangle. We are designers and we’d like to think that we have good taste. We decided to go in, purely based on the facade. Immediately when we entered, we knew we would not be disappointed. After a few minutes of browsing the ornate and wonderful curated selection of furnishings and home accessories, we were approached by Doug, the owner of the establishment. We had a long lovely conversation that truly has made our experience in Chicago. We will absolutely be returning to and recommending The Golden Triangle to anyone looking to add personality and style to their house or just wanting to look at beautiful things and have a nice...