Mills Crossing — Local services in West Des Moines

This is our go-to for our out door and travel needs. It is an amazing environment to shop in. The employees & other customers are always in a good mood and there is always someone around willing to help. Member awards are without a doubt worth joining (my husband and I even joined separately for double perks) The return policy is amazing, so I never worry about an on line order not working out. If there are any issues at all, I just take it in and work out the return or exchange. If you are a member you don't even need a reciept because ALL of your purchases show on your...

REI always has the best gear at a fair price with a great return policy. If you need top tier outdoor gear you have found the right store. Took off one star as the lady behind the counter tried to hassle me about my return. Sorry lady a year is a year, if a product breaks in two days that is within a year. Other than that Manager the staff has been friendly & knowledgeable. The pronoun pins are a bit ridiculous though, virtue signaling... We get it you are...

Shopped at REI - got a pair of really nice trekking poles. They are the REI brand, ultra light carbon, and collapsible to fit in luggage. Erin was the REI associate who helped us - she was excellent - answered all our questions and wasn't pushy. Can't wait to take the new poles hiking! I wanted them for going up and down Superstition mountain...