Caribou Coffee — Restaurant in West Des Moines

Friendly staff, but the drinks are wrong or different nearly every time, even though I order the same thing. The ordering process is slow, because they have to punch in every detail about your drink every time instead of you just telling the person who makes it. I order the same thing nearly every time. Today, my "large" iced tea was handed to me 3/4 full, and my "iced" coffee drink was served hot. It took them so long to make the order wrong that I just accepted it rather than wait another 10 to 12 minutes for them to get it right. The staff are kind and welcoming, though. And, I've seen managers yelling at the staff to 'Come on and get it together people' when the drinks are made wrong. Not exactly professional management style. The new issue today is that they were short-staffed and wanted to take my order across the room from the drive-through cash register. That meant shouting my order 30 feet across the room over the noise of loud coffee machines. Not exactly my idea of a good time. I like the food and people here, but I can get a much more consistent order at Bruegger's or Panera on my...

I had been going to this location on my way to work for several months and occasionally they would run out of whatever breakfast sandwich I wanted that day, which wasn’t a big deal, I just ordered a different one. I switched to online ordering after a few incidences of either missing breakfast or being late for work due to long lines and slow service. Long story short, over the last couple of months they have consistently been out of the item i wanted but never removed the items from the online menu. I would walk in, in a hurry to get to work and see my coffee but no food. I would then have to wait in line to be told they were out of that item (blueberries for several days in a row at one point) and then wait for something else to be made, making me late for work. One item was consistently out for several days but was never removed from the online menu. When rushing to make my replacement food They would also consistently not mix the flavoring powder into the oatmeal so it was a pile of glop sitting on dry powder when I got to work.. I have given up and will be bringing coffee and...

Came here for a quick bite and asked for the cheddar and turkey sausage add avacoado and tomato spread, I got a cold turkey sausage and swiss bagel with nothig else on it. This was within 1 minute after ordering so I presume they had it made already and it had been sitting a while, but speed or friendliness wasn't an issue. The facility was clean and they were not that busy at all plus the cashier was very patient as I hadn't been in before and I wasn't sure what to order. Our coffee order was made properly but I brought the sandwich back up and told them I requested avacado and tomato spread with cheddar not Swiss. They took the same sandwich, and added cheddar a slice of tomato and avacado and didn't even cut the tomato or cheese. I didn't bring it back again because I was in a time crunch. I ended up with a cold sandwich that was difficult to eat. I will not be returning, this is an example of lazy kitchen staff and poor customer service, especially when it...