Bobby Rahal Lexus Of Lancaster County — Local services in West Earl Township

Response to the lies on top of the line :

You were NOT UPFRONT with the fact that it had been in an accident with a deer. I had to peel the onion and instead I was decoyed by a minor scratch and the deer accident was omitted until I kept pressing and pressing . I still had plenty of grace until the saleswoman’s attitude in the midst of my question that made her fearful of losing the sale

Your saleswoman wasn’t “ explaining the warranty” you are LYING . I was the one basically making the statement that “L Certified means nothing if the technicians overlooked something with the deer accident and I sign for it , correct “

Instead of saying correct your saleswoman basically spent so much more time being ambiguous and expecting me to trust the techs as if they are the closest thing RATHER THAN ANSWERING YES OR NO. Maybe she was angry she felt she was going to lose the sale ? Truth is her ATTITUDE and the manager’s follow up attitude saying “ I’ve known her for a long time I NEVER heard a bad thing about her so it must be you “ ( paraphrase ) before he even got my version is what lost the sale

I can go on and on but lastly your saleswoman had given her cell the night before in order to get us in the showroom the next morning ( when I found out it was in the deer accident ) and when I followed up BY TEXT that there was a follow up question I had SHE CALLED ME when I said it can wait till the next day.

No apologies from her or manager after the fact and the half truth and straw man arguments are more of the same deceptive tactics I dealt with.

—————————————————————————- Original post : Terrible experience. Most of the good reviews are probably from buying brand new but I can only speak on my experience of being a hair away from purchasing an “ L certified “ car and the saleswoman spent so much time trying to look honest by pointing out some scratch you can hardly see which would’ve been great but i had to do too much prying to find out it was in an accident with a DEER which wasn’t effortlessly disclosed

Even with this info I was still contemplating buying the vehicle but simply asked if there was some sort of structural damage that got passed the techs is there any protection for me being that it is L certified maybe they missed it ?

The lady literally got so nasty and circular with me instead Of simply answering it wouldn’t protect me in the rare but possible occurrence , she treated me as if I was a fool for not putting 1000% trust in the Lexus techs 🤣 and then finally admitting she didn’t know the answer regardless .. humiliating round about as my wife is sitting next to me and we converse on the phone about this

No apologies from her and the next day I got a call from her manager and not to apologize to me but actually to justify her attitude. I can expect this level of snobbishness from a Lamborghini dealership but not from a...

Bobby Rahal’s Lexus of Lancaster, is an auto dealership with the most exceptional and respectful customer service in the business. The moment you walk through the doors into Bobby Rahal’s Lexus of Lancaster, you meet honest, dedicated and a professional team who look to serve their customers with distinction and pride. Bobby Rahal’s Lexus of Lancaster strives to be the best dealership throughout Pennsylvania with the utmost of integrity and professionalism to make each and every customer extremely satisfied with the sales and service they receive. The moment we met our salesman Jake Mansfield, he treated us like there was nothing more important in this world but, us. Jake is extremely knowledgeable and dedicated to his customers. He was not the ‘typical car salesman’ we all distrust. The ‘typical salesman’ one who is only concerned about getting the ‘sale’ by any means necessary. Jake was not one of those salesman, he is more concerned about your comfort, satisfaction, experience and that you drive away happy with your vehicle purchase. Jake Mansfield’s honesty, dedication, professionalism, and his knowledge of the Lexus product’s is beyond reproach. We would highly recommend anyone looking for a luxury Lexus, that you reach out to Jake Mansfield. You’ll be just as happy and satisfied as we are. I cannot forget Cody in finance. He is the most friendly, professional and meticulous for detail with all the paperwork. He is an individual you explains every aspect of financing and any add ons to the vehicle. He is the only finance guy throughout the years who is not pushy with selling add ons for the sake of making a buck. But, is honest, a hard worker, and provides the customer with his knowledge of all the add on products such as: extended warranties, gap insurance and all the other additional choices. Cody is another team member who I’d concerned about the customers positive experience, happiness, and satisfaction. We are looking forward to being a customer of the Bobby Rahal Lexus organization for many...

I'm a very picky person especially when it comes to purchasing a car, but Bobby Rahal Lexus has really great service, we have bought 4 cars in the past 5 years and this is the best experience we had, Danielle is an excellent sales, she tried to understand our needs from the moment we walked into the dealership, very good listener, we went in for UX but we bought the NX at end because she has a lot of patience on all my questions and answered everything professionally. The dealership is very clean and modern, everyone is friendly but a sales who's name is Ty, we were making the decision to buy the car we just test drove and Ty came into Danielle's office and asked for the key, Danielle said but we are buying that car, he said "Tell them it's sold" while we were sitting there, he was also rude to my husband too, we almost walked away. we still want the car but we have no choice to leave the dealership, I was upset until Danielle call us back in 10 minutes after we left, told me that she secured the car for me and I can go get it next day in the morning, it was late so we couldn't go back right away but still made my day. Financial people are amazing too, they got me even lower interest rate then I was expecting, and he kept the promise not to run my credit more than once, the whole signing process was very comfortable, not like other dealership will want you to buy bunch of stuff that you don't need.

I strongly recommend this dealership if you want a Lexus, and if you want a good service and a pleasant experience, ask for Danielle, I was surprised that she is new to the business by how...