Two Cousins Pizza — Restaurant in West Earl Township

Been here a few times. Never had any complaints with the food. Customer service is also good from my experiences. My most recent visit, I ordered two different pizzas and was given two pizzas with the same toppings.. so that was a bit annoying. With it being holiday season, i didn’t have time or the energy to go back and see if they could or would help me but things happen.

Edit: (after they responded to me) I did originally give this a 3 out of 5 stars which isn’t awful by any means though I do understand every business wants a 5 star rating. I didn’t complain about the customer service or the food in my original review as you can see ^^^

… but since it feels like your response was an attack to me… here goes…

Yes I did have the 20-30 seconds as I left to take pictures of your establishment. If you or anyone cares to look, you would see that I have reviewed hundreds of places and have millions of views (yes, plural) Which means my reviews seem to stand out and make a difference.

I was taking pictures to help give anybody my insight and hopefully help them make a decision on if they would like to eat at this establishment… which is why this feature was created.

Looking through some of your reviews within the last year, I see whom ever this is (I assume Gio the owner) seems to lash back at anyone who doesn’t praise him or this place.. sir… I gave a three star review and stated that I didn’t have a problem with service or food.. but since we’re here.. as you can see in my pictures.. both pizzas look very similar.. I did end up trying a slice of each and one tasted like sausage. The other (meatball) didn’t really taste like anything. No taste. To quote you in one of your reviews sir, “how you approach a situation will determine the outcome”

If you simply would have responded with courtesy and respect I would have changed my review and probably raised the stars.

Here’s an idea to avoid any confusion. USE ACTUAL MEATBALLS. Who blames the customer for their distaste.. well Gio from two cousins in Brownstown does. The meatballs were tasteless regardless.

The other Two Cousins in Ephrata on main st is much better anyway. I’ve spoken to the owner and employees and he’s never been insulting or made me feel negative. There is also zero confusion when it comes to toppings and the crust actually has some crisp to it too!

Here’s a business tip: don’t lash out at your customers or ever utter “ppl like you are what is wrong with this world (his response to a different customer” and note that sometimes it’s best to just take it on the chin and keep moving…. ORRRR… as I stated, just respond with courtesy and respect yourself, as you seem to preach and maybe the reviewer will feel happy and upgrade their review instead of downgrading it and letting the millions (AND {MILLIONSSSS} of...

We placed an order through doordash at 7:30 PM on Saturday night I got a text from the doordasher about 30 minutes later saying she was waiting for the order at the restaurant and then I got another one saying he was refusing to make our food because he was claiming that the the doordash option was closed and he had turned it off which was not true because because otherwise I would not have been able to order the food.. I wasn't able to order it and have it delivered immediately But my option was Starting at 8:30 I was able to get a delivered which was fine we had to wait an hour so if it had been turned off i would not have been able to do that. He continued to refuse to make my food when the doordasher asked him to and she proceeded to tell me that I should probably call him and complain so I did his name is Gio and he was a manager so I called and I told him who I was and that the dasher was there and he said that he had turned off the doordash option at 7:30 because it was a 93 minute wait ....Which that was not true because I wouldn't have ordered it if was that long ....He just didn't want to make my food and was being a total jerk...... He also said that he always has to wait for his doordashers which I also don't think is true because mine was already there.... Thank goodness for trustworthy doordashers.... We will never be eating at that restaurant again at least not that...

They are open until 900. I called at 830 and they did not answer. Very disappointing and lately food quality not up to the past. They changed their marinara sauce and it used to be my y favorite... Did they switch ownership or what. A real bummer

Your attempt to make me feel bad about my review failed. The reason being that I then visited Sonic. I drove past at 940 and saw a cook casually leaning on the counter in a relaxed way chatting. Drove back by at 950 & place was dark. I am sincerely sorry you had a "family emergency" and I hope everyone is ok. However, if one has time to stand around chatting, then certainly the phone could have been answered explaining an apology and a quick reasoning. Now before you tell me that I feel I'm entitled & I am what's wrong with the world, check yourself please. I don't usually write reviews, as I have better things to do, but do read them for other businesses as well and you are the first and only 'owners' that find it necessary to reply in a negative manner attempting to make one feel ashamed for their opinion. That's what reviews are for, both negative and positive. If you are so sure of your quality, then just roll with it. To do otherwise is not a flattering quality to your business. Thank you & I sincerely hope...