Trek Bicycle West Chester — Local services in West Goshen Township

June 5th Update: I believe I just got a lemon from this Trek Store. I purchased a supposedly "New-Last Year Model" Emonda. with tons of paint chips, damaged rear drop-outs and creaking fork. To which I feel like I should claim Trek warranty. I came to Trek Manayunk, which is closer to where I live to initiate claim. Unfortunately, Trek West Chester called me later that day to inform me that the only option was either to return my Emonda or they'll try to cover the paint chips by applying touch up paint. I was very upset that it was the only option offered to me, given that I starting lo love the Emonda and love how comfortable it rides. Trek West Chester offered me the bike at a discounted price, saying that it was an older model still in stock. Little did I know that the bike have multiple paint chips, damaged rear drop-outs and creaking fork. By this point, I realized that I've gotten a lemon and a used bike. If there is an option to give negative stars, I'd do so in a heart beat for this store. They could've said that someone returned the bike, instead of "Old Stock" model.

I came here to get the much hyped Bontrager Specter with WaveCell. I have an older Giro Prolight helmet that weight at 200g(Large) from 2014. Gf encouraged me to get this helmet to have a better protection against concussion while biking, in which I did. Specter helmet weight in almost twice my Giro helmet at 380g, albeit with much more protection. I wore the helmet on a recent 30mi ride and definitely need some...

I have always thought of Trek as the best, but when my daughter wanted to ride a 2-wheeler I made the mistake of getting her an inexpensive bike. The break snapped apart on the first use. We got a 2nd bike and it broke in the same spot. We decided it wasn't worth it and I called Trek. There is a national bike shortage, I've learned, and the store in West Chester did not have any kids bikes that would fit my daughter. Michael Hummell went out of his way to call a number of other stores. Not only did he find a bike, he found the exact color my daughter wanted. He also went out of his way to find a way to meet with a person from another store in NJ to pick up the bike. After two depressing broken bikes, my daughter is ecstatic! This bike has made her 9th birthday. I was very happy with the way the store dealt with social distancing. I was able to fully pay ahead of time over the phone. An invoice was immediately emailed to me. When the bike came in, they met with people outside the store, everyone was in masks, and we all kept our distance. They rolled the bike out to my waiting car so I didn't even have to enter the store. I will get my years old Trek serviced here once things calm down and will definitely purchase more Treks in the future. It isn't even worth the time or saving money to purchase a bike that will be broken in one use! I cannot thank...

I recently took my e-bike to a local bike shop to have the spokes tightened, but unfortunately, my experience was less than satisfactory. Despite being a drop-in customer, I waited for over 45 minutes before being seen by a staff member. Once I was seen, I was informed by James that I would have to leave my bike for repair, which was inconvenient as they were closed the next day and I had to work on Monday. When I returned on Monday at 4 pm, I was informed that James did not have the right size wrench to tighten my bike spokes and therefore could not repair it as he had promised earlier.

My disappointment grew as James had made no effort to call me and inform me of the situation, and I had to ask him for an explanation. He seemed to make excuses and was not particularly apologetic for his mistake. As a result, I decided to look for a solution myself and found the right tool on Amazon within minutes. While I was able to tighten the spokes myself, I acknowledge that it was not a professional job as there is a special machine to gauge the tightness.

Overall, I was disappointed with the level of service I received at the bike shop. James lacked customer service skills and seemed unwilling to do the work. While it has been three months and my spokes are still fine, I would not return...