Popeyes Louisiana Kitchen — Restaurant in West Goshen Township

This location is incredibly hit or miss. Two days in a row I had gone for a 3 or 4 piece with only legs/thighs and both days they had no chicken available outside of breasts and wings. I ended up taking like a two week break from trying to get food from here while I'm on my lunch break, and I'd decided not to risk ordering the fried chicken like I normally do. This time, I ordered a dozen bone-in wings and a sandwich.

The sandwich was fine, but I get back to work and notice my wings aren't bone-in. I get glorified chicken nuggets. They nearly doubled the amount of "wings" in the box to maybe make up the difference or hope that appeases me? Hilariously, on top of that, I had gone a little later than normal; this time around 1:20ish and I walk in and once again they only have white meat for their fried chicken up.

I don't quite understand how as a restaurant known for fried chicken, they're letting themselves run out of chicken during a lunch rush. This isn't Arby's where it takes 3 hours or so to cook a roast and suddenly you're out of roast beef because you were busier than projected and didn't cook enough. According to their manager, it takes 15 minutes to cook the chicken. That's long for foods in a deep fryer, but not so long that whoever is running shift can't see how fast they're going through food and react appropriately.

Customer service is abhorrent. Most employees that work the front register are so lackadaisical in nature, you'll be lucky to have your order taken within three minutes of getting to the counter while this register person walks around in a manner that appears aimless and lost because management is just not giving anyone any direction. The first time I ordered I tried to order in person. I'm not sure why I thought the app would make this experience better, but I did that on my second attempt and also because someone I was working with wanted food as well. He ended up getting his and I didn't get mine. When I asked for a refund, I was directed back to the godforsaken app which uses a chatbot filled with canned messages/responses. Once I finally got through to this thing that I needed a refund, it wouldn't offer one, but instead would escalate the issue to a customer service representative who would reach out to me "within 24-48 hours." Completely insane.

I will likely not be coming back to this location. I am far too tired of wasting my time. This place had a bunch of hiccups, but as of like 2-3 months ago, ordering anything from here is a nightmare.

The saving grace is that at least when I do actually get the food I want or the food I had actually...

Somehow, whenever I order from here, my bag is missing the sauce I asked for. The sauce is listed right on the receipt, but never in the bag. I didn’t know Helen Keller worked here. Anyways, I don’t know if the place has a personal vendetta against me. Unlikely, considering I’m a nobody. I just don’t understand how you’re paid to literally put the sauce in the bag and you can’t even do that. Clearly, somebody lied on their job application. Not that I can blame them because a bag is a bag in this horrid economy. Speaking of the economy, the missing sauce wouldn’t be a big deal if Popeyes didn’t charge extra for a small thing of sauce. I don’t know who manages this place, but if your employees are going to keep forgetting the sauce, it’s time to start handing it out for free. Don’t even think of touching the sauce option on that tablet. Better slide it right over. It’s ridiculous. I’ve had this happen to me three times. The chicken tenders are too dry to be forgetting the sauce that I PAID for. Don’t come here unless you enjoy choking down dry chicken and paying extra for sauce that you don’t receive. Better yet, skip this place entirely. Go to the Chick-Fil-A down the street. And guess what? The...

You guys gotta hire some more staff and get these lines moving. Chic fil a is opening up next door and will absolutely kick your @$$ with their customer service. That being said chic fil a is the most overrated fast food on the planet. The only reason they do so well is because they are blessed by God and know how to move food quick. Get yo act together quick!!! Come on it’s been like 6 months of this. I call this place: Louisiana Snail’s Pace. You guys are giving me too much time to write! There’s not even a line right now! I’d wager to say you guys are on Par with Couch Tomato for customer service. Love Popeyes though. I will drive to the one in Coatesville if that’s what it means to get Top Notch bird. I don’t care about the language barrier like the other racists on here, just want you guys to hold up to the Louisiana fast promise. Never door dashing from here again! Almost as bad as...