Nordam Appliance LLC — Local services in West New York

UPDATE: 8-26-2020; After I was told by Avanti that there was nothing that could be done, on Tuesday 8-18-20 I received a call from a Tessa from C & T Appliance in the Orange and Montclair area, she said she was sending a technician to look at the freezer. Tessa also noted she was calling on behalf of Avanti. Technician was here on Saturday, 8-22 and said the unit was not repairable, that the company should be responsible and replace it and that someone would be reaching out to me. I called C & T again today 8-26 because as I expected no one contacted me. Now Tessa has an attitude and she said I need to contact the company where I purchased it to get the information on the warranty claim. I called Nordam Appliances 6 times today and no answer, they must have caller ID because what kind of business doesn't answer their phones. I can't believe I referred a friend to Nordam, NEVER AGAIN and please don't buy anything from Avanti! Is this company even legit? If anyone knows how I can proceed and take these issues forward, please reply or contact me to let me know. This is shameful.

Very disappointing, I purchased an Avanti Chest freezer three weeks ago, I was so happy with it until I realized that once you close it, you have to wait almost an hour to open it up again so you better make sure you have everything you need before closing it. When I selected it I asked the salesperson what happens if something is wrong with it and he said just return it, well he lied. When I called him to ask about the problem, he said he never heard of this problem and that I should contact the manufacturer. I also looked at the back of the receipt and the receipt says all sales are final and of course that information wasn't told to me at any time. The manufacturer is Avanti after calling three times and getting a very rude person named Diana she said this was a common problem and there was nothing they could do about it and she was closing up the service request. So if this is a common problem why doesn't Nordam Appliance know about it? Unfortunately I'm now stuck with a defective freezer, and no one wants to take responsibility, very...

Prices are ok, gave me a good price for a stove. Didn't decide to buy but was told it's always in stock. Came back a few days later and price went up almost $100. Was told manufacturer dictates price....told him I understand price if he has to order but why not sell the one currently in stock at price we agreed on?....No response.

Also, no extended warranty and no returns so be careful ppl, sometimes price is too good for a reason.

Edit- First time coming to your shop, the hell am I supposed to know it's holiday price?? You never mentioned it. And although I do admit your website says extended warranty, I only communicated over phone / in person and was told only manufacturer warranty with no return for this item...

But looked up return policy anyways and gotta say, it's a joke. Check this out folks :

They reserve the right to refuse return if the item has been Used. And if the item is defective upon first use, you have to contact the manufacturer first....plus, once you sign for delivery, it's totally your responsibility now. So unless you inspect each and every detail whilst the delivery driver is there, it's your fault for not noticing good was damaged... Also, they refuse the return if a seasonal good...what type of appliance is a Seasonal good? I guess they dictate that... On the off chance they accept the return, there's a litany of fees:

Restocking fee 20-30% Shipping/installation fee Discounts taken back: so the $100 that was off? Not anymore.

So good luck if you ever get a slight defect on an item from this scammer. Like I said, prices are decent for...

I never leave a review but this company deserves many 5 star reviews! My old LG washing machine I purchased in 2013 stopped draining water Monday night and desperately needed a new one. I reviewed hundreds of washing machines and finally figured out which one I wanted, the matag commercial washing machine. So Tuesday morning I did a google search and Nordam Appliance had it in stock and beat everyone's price. So I looked up reviews for this company and decided to place my order. I received an email right away telling me someone will give me a call. A couple hours later I called them since I am impatient. The gentleman I spoke to told me that the washing machine will be delivered either that friday or the following Friday. So I prepared myself to be at the laundry matt all weekend doing laundry since I have 5 kids and laundry piles up fast! Well Thursday I got a call that it will be delivered Friday between 4-8pm. Friday at 6pm my new washing machine was delivered. I was not charged a delivery fee or sales tax. Nordam Appliance will forever have my business and I am referring them to everyone I know. I had my washing machine within 3 days of my order! I did not expect that with all that's going on with COVID and a lot of places taking longer to deliver items. I am so happy with my order and my washing machine...