Marcelle Marie Boutique — Local services in West Orange

Please steer very far away from this company. I placed an order on 5/23/22 for 7 items and the items came at different times months later and I have yet to receive one item in addition to an item I sent back from a refund that I have yet to be compensated for. Their customer service is the most horrific I've ever experienced with any company. Their response time and communication is extremely unprofessional and I have gone back and forth with them in approximately 40 e-mails to receive a refund for the "Zara Jacket" ($149.00 USD) because the item never arrived. The representative offered a refund in August 2022 and I have sent numerous e-mails checking in on the status and they stopped responding.

Secondly, I purchased the "Cardi Blazer" ($149.00 USD) and the item arrived with a large hole in the collar. The representative mentioned that they did not do refunds but they will exchange. I demanded a refund as I strongly disagreed with continuing to communicate with them. After receiving a screenshot of a return label (they didn't even have the professionalism to send a PDF file for a return label) I sent the item back. I continued to e-mail them to check on the status of the blazer as I saw that it was delivered and by then they had already stopped responding to my e-mails, so I was totally robbed by this company for $300+.

This company has no phone number for direct contact, bad reviews, terrible customer service, cheap quality clothing and they are thieves! I have marked them with 1 star because it is the minimum that is needed to post the review, but this company is the lowest I've ever purchased from, ZERO stars. DO NOT...

On 12/21/21, I placed an order with Marcelle Marie Boutique via Instagram and paid $115 via Cash App. The item description noted that the item would ship 3 weeks after the item was ordered. To date, I have not received the item purchased and have communicated with Marcelle Marie Boutique via Instagram on many occasions about the item. On 1/10/22, (4 weeks after the order was made) Marcelle Marie Boutique informed me that the item would ship out by the end of the week. On 1/16/22, I still had not received the item so I initiated communication again. This time I was told that tracking information for the item would be sent on Thursday (1/20/22). On 1/25, I initiated communication and was told that there was a delay in shipment and the item would ship on Friday (1/28/22). On 2/4/22, I initiated communicated and asked for a refund or suitable replacement item and Marcelle Marie Boutique did not respond to my communication. On 2/5/22, I initiated communication again asking for a replacement and I was told that there were other items available for immediate shipping. On 2/11/22, Marcelle Marie Boutique informed me that pictures of available replacement items would be sent via Instagram. On 2/12/22, 2/14/22, and 2/15/22, I initiated communication with Marcelle Marie Boutique and have not received any responses nor to date have I received the item I ordered and paid for. I have screenshots available for all communication with Marcelle Marie Boutique, as well as, the CashApp receipt showing that the boutique was paid $115. Additionally, I have an invoice from Marcelle Marie Boutique...

Retail fraud beware! No return policy or refund only store credit! Whoever is operating the online store is unprofessional not an actual clothing store. The person who’s communicating via email gives you the run around for undelivered items. Placed an order 5 months ago and it was never shipped. Try to cancel order and they said the policy stated no return or refund only store credit. Claims to be a store but come to find out the address on the website is linked to a cash check center. If you look up the address they have listed under their return policy address location you’ll find a phone number linked to the address but it’s not a clothing store it’s for a different store. Makes sense why their phone number isn’t listed only email address. I’m surprised no one has showed up to the fake establishment in person. I would, but unfortunately live too far from the location. Looks like someone is running an illegal online retail business from the cash check center. Store was reported hopefully they will be shut down and forced to refund...