PARCEL CENTER, INC. — Local services in Westerly

I would give zero stars if I could! This is the same as my Yelp review which I've copied here as to let people know my awful experience. I am a Yelp elite and all of my reviews are honest and true. On to my review...

I have never been treated so rude by a business in my life. Ever. I went in to see if they took prepaid authorized return packages because I needed to drop off my return at an authorized UPS center. I vaguely remember visiting a very long time ago and them not accepting some type of packages so I wanted to make sure before I stood in a line of ten people. It is the holidays and it was busy in there but that is NO excuse for the way I was treated.

I walked in and walked to side of the line because it was all the way back to the door. I stood to the side and waited for someone to acknowledge me to no avail. Both workers were dealing with other people but they should still acknowledged other customers standing in the store. Finally, I said to the man behind the counter "excuse me, do you accept UPS authorized return packages?" He just rolled his eyes hard and ignored me. I said again "do you?" He then look at me and said "wait your turn!". I then said "wait my turn in a line of ten people to find out you don't actually accept them? It's a simple question and if you don't I'll just go somewhere else." He then took a piece of paper out and slammed it down on the counter "fill out the form!" I did walk up to the counter muttering something I'm sure wasn't exactly pleasant grabbed the form and then started to walk back to the line. I realized half way back that I did not want to give this man any type of business at all or even waste my time with someone so rude. I threw the paper on the floor and said loudly "forget this I'll got to staples" and on my way I went.

This man was completely obnoxious and I can not believe he actually runs a business like this if he is the owner. If he isn't the owner then the owner needs to do some serious quality control with his workers because treating a potential customer like that is just unacceptable. I know that I will never ever visit that this place again even if it's the last place on earth to drop off a package or order invitations. I will be sure to tell everyone my experience and I urge anyone to please take your business elsewhere the customer service is vile.

Stay away, far away...

Wow is'nt amazing that there are more negative comments on this man then there are positive. If I was his employer he would have been out of the door years ago. On the odd few occasions that I go there I have found him to be cold, rude, arrogant and downright nasty. I don't think he could crack a smile if he tried. He acts like he does not want to be there and makes you feel the same way. I was in today to drop off a ups package which had the label on from ups, he abruptly and nastily told me he could not accept the package because it was 48" x 48". It was very light not heavy. I said I thought this was a drop off and he said I needed to check the ups label it should have measurements and weight on it like I am supposed to know this. I said I cannot believe you can't take this, he said no have a happy thanksgiving and the way he said it so,rudely implied get out. I said could you at least open the door for me and he did but had watched me struggle in with the package and nobody was there that he was attending to at the time. I went to Staples where they CHEERFULLY took my package no problem and I told them about my experience and they could not understand why they would not take it. I will never go into that place again and deal with that depressed man. Staples has a...

First of all, this place isn't dirty. The strip mall is kind of shabby and the shop isn't fussy, but who cares? It's a parcel store, not a spa. And yeah, the guy behind the counter is a little odd, but again - who cares? I'm not going to pay corporate chain prices just to have a weary teenager in a polo shirt smile at me with dead, underpaid eyes.

This place gets the job done; they do it cheaply and well. I've used them almost exclusively for shipping since I moved to the area, and it's been great. If you want actual weird and rude, hit up the central post office in town. If you're too fragile to handle customer service that isn't boot-licking obsequious, then yes, please, go to Staples. And don't yell at overwhelmed service people in a busy store! Anywhere! It's rude.

Anyway, I live far away from 90% of my friends and family, so I send a fair number of packages. This place saves me time, money, and a huge number of headaches when I need something shipped safely. It isn't fancy, but it's clean and orderly and reliable. The best part is, you don't have to go to a big box office...