PLAYNOW! — Local services in Westfield

Went to a MTG booster draft here last week. Met the owner and he explained he has a few stores across Massachusetts. I ended up going 3-0 in the draft and was very surprised, at the end, to find out there were no prizes for winning whatsoever. This was the first time I have ever seen this at a booster draft and it rubbed me the wrong way. It would be one thing if the draft was very inexpensive (I have seen $5-10 drafts with minimal prize support, although even then the winner at least gets an additional pack), but this was $20 draft cost for Bloomburrow, a set which play packs go for $5 a piece. Of course I was drafting to win as the expectation is that there are always prizes. If I had known that winning essentially served no purpose, I would have simply value drafted, and even then it would probably have been better to get 3 packs of Bloomburrow for $15. On top of that, there was limited product available for sale and all of it overpriced. I was considering buying a collector booster at the end which had a market price of $20. I asked if they could be flexible at all since it was marked up at $30. The answer was no. I came away from this store with a pretty poor experience and probably will not return. I hope the owner considers changing drafting prize policy.

Edit to reply to the owner below: many stores are doing chocobo racing and 90% of them have at least a pack per win. Of course you can get a small poster and a pin at any location if you go at a minimum 4 times in a row. Which, at this store with no prizes, would be a poor choice given, even in an absolute miracle scenario in which you won every round youd play, youd end up overpaying $100 for ~12 random packs of editions you problaby weren't too into. I went to a chocobo racing $25 final fantasy draft the next day that drafted actual FF packs and had a pack per win plus all the same promos. Also, saying you charge retail for FF is like me saying I charge pennies for diamonds. Neither of us have any to sell. That is why we were drafting a less desirable set.

I had put my review at 2 stars because the owner had the basic modicom of pleasantness when I met him, but the below reply does not feel like it has acknowledged my concern im the slightest, so I have reduced to one star and will be firm in taking my...

So sad that the customer service is poor. Expected much more from a locally owned business which we were going to be happy to support. At a recent visit with my grandson to purchase a new toy, a young employee (named Abby, possibly the owners daughter) was so engrossed on her computer that she did not greet/welcome us or ask if any assistance was needed. Never looked up except to make a rude comment. She lost a BIG sale and a great customer. Owners should have customer friendly employees working. It should be a happy place but...

This toy store is a hidden gem. By that, I mean it is very difficult to see next to Big Y. You have to just trust it is connected to the end of Big Y and drive until you see it.

It seems small, but has an excellent selection of learning activities, books, as well as fine and gross motor toys. There's toys for babies up to grade schoolers. The people who work there are really friendly and open to ordering something if you don't find what you're looking for. They also have great sales on a table outside when they are trying to...