GameStop — Local services in Westland

I have always had mixed feelingsabout the GameStop franchise. On one hand I love being able to buy games at discounts especially since there is zero incentives or rewards for buying it new......so of course it makes sense to buy it used for cheaper. What makes me knock off two stars though is the fact that you can buy a brand new 63 dollar game from GameStop leave the store for 30 seconds and return to trade it in for store credit and get offered $7 dollars.......then the game makes its way to the shelf to be resold as a used game for 54.99 the same day. Don't get me wrong, I respect their business model of offering a service that benefits all players looking to buy and sell and make or save money in the process, and yes of course they need to make money so they can continue to thrive and offer us more games, and id even be okay with them making net 250% profit after expenses, but this isn't the case, they make in the thousands of percents preying on poor kids. I can't support this much greed. I respect GameStop for bringing the concept of used games and offering saving to gamers, unfortunately that respect is gone when their nobel concept to belp all gamers quickly cbanged to "how much money can we force out of these kids before they realise we are actually robbing them" business model10-15 $60 dollar games to sell and I got offered 19 dollars for the entire collection $600-900 to which I laughed thinking it was a joke, worse yet the employees were upset that I didn't think his offer is fair. Worse yet GameStop was selling these games used each for NO less than...

Let me start by saying Wally needs to find a job that doesn't involve people. So, I go in today to purchase a game. At that checkout counter, I'm offered to upgrade my rewards (for an additional -about- $11 he said) to the new one they have saving more percentage. My transaction is started and completed before I can give my answer of yes, let's upgrade and save an additional 10%. So I'm told no problem, we'll do a return and redo the purchase. Cool, that works for me. So I'm thinking, they'll refund the $52.46 I just spent and redo the purchase. No.. it couldn't have been that easy. So Wally returns the game ($49.49 and $11.33 for game informer digital (which i hadn't even purchased, I choose the in mail book) giving me a $60.82 credit. Then rings up the game, now $43.99, $14.99 game informer, and $15.00 for power up elite pro. With all the confusing antics going on, I had questions... Wally didn't like that. He got so angry, that he was pounding his finger on the counter while attempting to explain. I'm still confused. Why was I only credited $49.49 when I paid $52.46. Why didn't I get that tax back??? $2.97 that I wasn't refunded, ...

Had the worst experience ever with the so called "manager" of the store.

1. rude and impolite to a customer (myself) store was empty, she was on a call & didnt bother acknowledge me standing at the register directly in front of while she's ob the store phone for 3 minutes.
2. terrible attitude & disposition towards me a pro member of 10 years & paying customer. I came into the store to trade in my Switch only to be told it has a broken charger port therefore I can only recieve 40 bucks for it since it has to be sent out for repairs... She lied, im literally charging the Switch right now as I type with no issues or damage to my charging port.

Nolan is greatly missed at this store, this is my 2nd time coming into this store only to be treated like im nothing more than insignificant by this obviously miserable redheaded woman. Gamestop, please evaluate your employees and make changes or lose more customers. I will never set foot in that store again as long as she is...