Taco Bell — Restaurant in Westland

The dining room is closed so the only way to get food is via the drive-thru. We found the order taker seemed less than happy to take our order. After we please our order, she asked us which salsa we would like.

To me their best salsa is the breakfast salsa. When we were given our food order, it was all in one bag. First she handed us our drinks without offering to put them into a holder.

Performing a quick inventory of our order revealed that we were given no sauces let alone the sauce we requested.

I had to wait at the now closed drive up window for about 45 seconds for her to notice I was still sitting there. When she opened the window she asked was there something wrong? Yes our sauce wasn't in the bag. She asked what kind we wanted so I told her the breakfast salsa for the both of us. My wife from the passenger seat send lots please.

The lady at the drive-thru window gave us plenty of sauce pretty much all she could fit in her hand. Now we had sauce for the next five orders!

When we got home our food looked like it was all tossed into the air and landed on something hard. The taco shells were shattered. The steak quesadilla not even cut. My crunchwrap supreme had black carbon on the tortilla wrapper from previous burned meals because the equipment wasn't cleaned before my crunchwrap supreme was grilled.

I understand staffing everywhere is difficult, and a fast food restaurant is very challenging right now, so I'm grateful for those who do chose to work. A little more attention to detail would go a long way towards a better experience for the customer.

We love Taco Bell, and we...

We placed a mobile order through the app for pickup at the counter. After 20 minutes we got the notification our order was ready. When we went in to pick it up, they told us one of the items on our $35 bill was out of stock, so they refused to make the rest of our order. They also refused to refund our order to give our money back, and told us to go through the app. Here we are a week later, we have gone through the apps feedback system twice, and still no response from taco bell at all, and still no refund. This is legitimately some of the worst customer service I've ever experienced. We weren't even upset our item was out of stock. That's fine, we get it. At least make the parts of the order that you DO have in stock. If you can't do THAT, at the VERY least give us our money back!!! I paid $35 for food we never even received, and can't even get a response back from taco bell when requesting a refund through the app. When I tried to call the store to inquire about receiving our money back, the phone just rings non stop. No one answers. We will NEVER return to this location, and I advise everyone against placing any orders through the app. If an item you want is out of stock, they will refuse to make your food and refuse to refund...

Not surprising but very inappropriate. Hostile ghetto atmosphere. First off lady at the drive-thru window got rude. After screwing up the order and tells the customer to be more specific. Deliberately obviously rude and sarcastic. As to speak to the manager told the manager that I did plan on calling corporate and I wanted to see how she would handle it. Recorded because I could tell that they were all very unprofessional in there by this point now. Told her what she did before I could finish telling her she got nasty with me and was talking over me ghetto like a fighter. Then I showed her I was recording. She got worse. Got it on video. And then some guys that they must have known or something in a car behind me kind of yelled out. It's Taco Bell. And then yeah let him know like cuz he must have heard about corporate. So now I'm getting ready to drive away. She closes the window. And then a black girl. The first two were white. Black girl comes up from the back and looks at me like she's going to get down. Get all get out. Got it all on recording. Really Taco Bell. You're going to have a hostile environment for your customers, disrespect and sarcasm? These girls are childish. They do not care about your place and...