Car Tunes Stereo Center — Local services in Westland

If you're unfamiliar with the area, this particular location is situated across from what is now left of the once very popular and very busy Westland mall. This location sits on a corner, and is equipped with a very small (and sometimes hard to navigate) parking lot. It can become quite congested while trying to get in and out of here during busy times.

To me, customer service (especially in the automotive industry) is very important. As a company, you're asking your customers to put their trust and their money into your expertise. This is even more important when you specialize in aftermarket items that people add to their vehicles, because not only are they usually expensive, but the average person has no idea how to install or deal with these items which often creates the need to explain and thoroughly show someone how something works.

Customizing your vehicle with electronics, etc., used to be kind of a niche type thing, but now as technology has gotten better, easier to deal with, and prices have come down, having items added to your vehicle after the fact has become even more popular.

My girlfriend had a remote start installed here, so I have dealt with these guys on a couple of occasions now. I would like to start off first by saying that the couple people that we have dealt with at this location are completely lacking in the ability to nicely and efficiently serve their customers (in a professional manner). They've been rude not only on the phone, but also in person, and for really no reason other than being annoyed that they couldn't explain why something wasn't working properly over the phone, so we ended up having to come in and have them look at the remote start that they recently installed. It turns out that they just never explained how to get the remote start to work properly all of the time. Different vehicles require different things, and we were never briefed on the specifics of the remote start as it pertained to our particular vehicle. This is something that could have easily been handled over the phone but because the guys here have such an attitude, we ended up having to stop in (only to receive more attitude) and to finally be showed exactly what we needed to do for our particular system to function properly.

All in all, if you are the least bit handy when it comes to cars, I would recommend maybe digging into learning how to do whatever it is you'd be having these guys do, and then doing it yourself. That way you can avoid having to deal with this place. If not, just prepare to deal with very poor customer service, and a couple guys who act extremely...

All they had to do was install a radio. I bought the Pioneer AVH 2800BS. I was told that the charge was $75. I dropped my truck off and at this point I'm told that if I want the video to work I will need a piece that costs $35. Well, if it's the only way for the video to work, I guess I have to. They told me that it will only take an hour. An hour later is when they called and told me that I will need a bracket for $25. So I went to the Ram's Horn. 3 hours later, they are finally done. I'll admit that I shouldn't have left until I checked EVERYTHING, but they have taken care of me in the past. The first thing I notice is that the radio isn't mounted flush with the bezel. They told me to expect it, but they also told me that I would barely notice it. I also noticed that my subs aren't working. The second thing is that when answering a phone call, people can hear me, but I can't hear them. And the last thing is that two of the LED's in the bezel are no longer working. I call Mike and he tells makes an appointment for two days out. When I mentioned the LED's his attitude changed and yelled at me. He accused me of lying. Tell me that there is no way because they wouldn't have touched the temperature controls (where the LED's are located). Again, part of the bezel. I called corporate and was told that Brian was the manger on duty the day that I am to take my truck back in. He was nice enough, but I come to find out that the wiring piece that was "needed", was only needed to play video while driving. Grant it, I would have most likely purchased it anyway, but Mike lied. They connected my subs, they fixed the issue with the phone calls, but did not fix the LED's or the radio sitting flush. At that point I was done. All this for just a radio!

Then that night I realize that the radio isn't dimming. They never connected that wire. I could have downloaded the wiring diagram and installed this myself better then the hacks...

I can relate to this guy who complained about damage and poor workmanship on his new Harley F150, these guys got me too on my 2011 Dodge Ram man, scratched interior peices, missing screws, rattles that were never there, 2 bare wires, ripped carpet, even a ding on the passenger side bed from another car door hitting it, and all from just a headunit and 2 door speakers being installed. I think I had the privledge of dealing with this wannabe manager that came from Mickey Shorr on Telegraph Rd. in Taylor also, (if its the same guy he is kinda short and has buck teeth) I sat in that little waiting room for almost 5 hours and listened to everything from comedic insults being whispered and laughing between 3 of the employees including the (so called) manager making jokes about 1 inpeticular female customer that had to repeatedly use the rest room, and a couple racial comments about an african american couple and their 2 kids,I can imagine what they said about me after I left, to the guy with the Harley F150 that wrote his reveiw and complained (ozzy) I will send you a link to reach me direct and if I can help you with your lawsuit in anyway I will be more then glad too. Good luck brotha and make em pay for that damage, I pass the word around to everybody at the car shows and everywhere I go about this place, everybody that has had problems with this place should get together through the courts and stop it from happening, in the almost 5 hours I was there I met 3 customers that were there because they had repair issues with them (all nice people that said they would never come back) all these negative comments from Eminem about this place are true big time! Shop around first! Good...