Einstein Bros. Bagels — Restaurant in Westminster

I've been coming to this store for years for now. Employees at this store used to be happy, enjoyable, always greeted me when I came in the door. But the last year it has gone down hill considerably. The store is usually understaffed at the worst times. The order before you pay cashier is never open anymore leaving the one cashier up front overwhelmed with phone calls, orders, coffee making, etc. Furthermore, the cashier that I have dealt with about 99% of the time is not happy to be there at all. When she talks to you she stares out the window and talks in monotone. This morning I had a different cashier and she just didn't have good customer service skills. She was confused by a customer's order and in clear frustration she turns to the cook and asked her what the customer orderd completely embarrassing the customer and causing him to apologize over and over again. After that customer the cashier gets a phone call for a pre-order of bagels. The cashier out right tells the caller in clear irritation I'm sorry I can't take your order I'm too busy, I have a line of customers in front of me. The customer on the phone hung up on her and the cashier then says, she hung up on me, I don't care I don't have time for that. No manager should be putting their employees in a position like this or putting an employee with poor customer service skills out in direct contact with customer's. I've always loved coming to this place but lately it's just been plain...

The times they are achangin!

I used to stop here all the time. It’s been awhile since I have however and it will be my last. Parking was full, not unusual but very few people were here. They have migrated over to Starbucks.

Service was great.

Coffee was cold.

I watched a worker cleaning the coffee counter, a timer goes off on a pot of coffee, she resets it, never returns. Half of the four are empty and the one non-flavor is cold. Yes, I emptied the poorly designed spout that holds 1/2 cup of coffee, but I think your heater is off.

Good help is hard to find and keep in good economies. Not being able to recruit and retain good employees is a pure management fault.

You need to do more than contac owners. I suggest you in-franchise them!

*6/10/2019 update. This location had shown improvement over the last 6 months until today. Coffee timers were reset by front counter personnel and several didn’t have counters. I sat outside for 30 minutes and went inside or coffee refill, counters still said 0.00, no one bothered o make fresh coffee so I just went next door at Starbucks. Bagel was great, as was the...

Love Einstein bagels. However, I question this locations policy that you can not sit at a table inside the shop. Given this new policy, I took bagel outside and sat at a table with an umbrella. There were 5 or 6 tables, with only two having umbrellas. We were happy to have it to avoid the direct sunlight so we could still use our phones to share information during a business meeting. That didn't last long. 2 minutes into our conversation, the store manager sent out an employee to pull the umbrellas (it was only 12:15). Why??? If you don'twant people (CUSTOMERS) "loitering" around your business AFTER BUYING YOUR PRODUCT, put a sign up. That's the LAST time I will ever do a business meeting at Einstiens. Given the complete unprofessional manner in which this took place, it may be last I buy their beagels. It's not like this is the only place that sells bagles. Enjoy your BIG EMPTY seating area and your empty patio. Nothing says "hey, people love us" better than an empty building and...