San Carlo Villa Apartment Homes — Local services in Westpark

Update one year later: guess who has ANOTHER hole in the wall!!!! We noticed our kitchen cabinets dripping water and determined it was from the AC unit upstairs. Which necessitated another hole in the wall. I’m sure you saw my last review and thought well gosh that seems like a one off… how much of a one off is it if we have another hole in our wall literally one year later? This one is getting fixed a lot quicker which we are thankful for, but it’s CRAZY that exactly one year later we had another thing leak (not by our doing!) that necessitated a hole in the wall.

Update 12/6: Irvine company responded to my review saying the issue had been “handled as best it could” which is misleading as I can assure you, I sure do still have a hole in my wall. Here’s a photo!

A drain pipe broke (a gasket wore down) through no fault of our own over two months ago, leaving us with a gaping hole in the living room wall that we cannot block. Don’t worry though! Despite us alerting them immediately, we still have been paying full price rent despite a significant loss of square footage in our living room.

I’ve loved living here until this happened. The lack of urgency to — you know, allow us to live comfortably in the entirety of the home we pay over its current market rate for (the same units are going for less by nearly $200) — particularly when we have a baby on the way and NEED the space we pay for has been so incredibly disheartening. We are stuck with our furniture disassembled as it cannot be moved in front of the hole in our home until we know when it will be fixed… to which we still have no clear answer. We were helpfully informed it could be months. No offer of paying for a move for us to transfer, no assistance on rent, just, “hey guys, I know it’s not your fault, but why don’t you just deal til an undetermined time with an undetermined solution?”

Our community manager is a great human, but the ineptitude coming from the people who need to FIX A HOLE (and the ineptitude is clear given that we are getting closer to approaching THREE months of this) is really outrageous.

I’m so sorry to say, definitely do not move here since this can happen and you apparently get the short end of the stick. This has been incredibly stressful for both of us as we expect our first child, a time that should be FULL of joy. I am so heartbroken that this has been...

I just want to take a moment to express my sincere appreciation for the outstanding work that Alex does at San Carlos Apartments. His dedication, professionalism, and work ethic are truly unmatched. Every time we have needed assistance, Alex has gone above and beyond to ensure everything is taken care of quickly and efficiently.

His attention to detail, expertise, and friendly demeanor make a huge difference in the living experience here. Whether it’s a small fix or a major repair, he handles every task with exceptional skill and a great attitude. It’s clear that he genuinely cares about the residents and takes pride in keeping the community running smoothly.

His hard work and commitment do not go unnoticed, and I truly appreciate the top tier service he consistently provides!

UPDATED REVIEW

I just have to give another huge shout out to Alex for his incredible work once again! He recently came by and took care of several things in our apartment, including installing a brand new set of blinds in the master bathroom, fixing the stovetop issues, and handling some repairs in the second bathroom, all done quickly, professionally, and with such a positive attitude.

No matter how big or small the task, he consistently goes the extra mile to make sure everything is done right!! And, his reliability and kindness make a real difference. It's a comfort knowing we have someone as capable and committed as Alex around.

Overall, always professional, friendly, and super efficient. Really appreciate how reliable he is in...

I would like to take this opportunity to express my sincere appreciation to the Maintenance and Management staff at San Carlo for their assistance during our most recent experience with our residence.

I also want to extend my gratitude to Jennifer and Dinasti from the front office, as well as to Steven, the Maintenance Manager, and his team member Alex, for the exemplary service they provided during our recent kitchen reconstruction project at our home. Although the process took longer than we had anticipated, the team's commitment to excellence was evident throughout.

Jennifer (community manager) demonstrated remarkable diligence by providing frequent updates and actively facilitating the permit process with the city, ensuring that we were well-informed at every stage. Furthermore, Steven consistently ensured that all vendors adhered to their schedules, proactively communicating any changes related to the work being performed.

The professionalism and meticulous attention to detail exhibited by the entire team during this process were highly commendable.

I am pleased to rate our experience as nothing less than excellent, warranting a five-star evaluation across the board.

I would like to once again thank Jennifer, Steven, Dinasti, Alex, and the entire staff for their unwavering support and outstanding assistance throughout the kitchen rebuild in our home. San Carlo represents an excellent community for residential living, and I strongly encourage prospective tenants to consider it as their...