KOHLER Store Westport by Plimpton & Hills — Local services in Westport

Over a year's time, I've visited their tastefully-decorated Westport showroom for bathroom and kitchen remodeling, and received well-thought out feedback from Melissa, Jay, Lauren, and Mark during various visits on faucets, shower doors, sinks, recessed-wall cabinets, toilets, tubs, and more! The details for these projects were numerous, but with their input based on my layouts, personal preferences, and current trends combined, I am ELATED to have worked with these design professionals, as they complemented my vision for our home, and the complements are pouring in by family, friends, as well as our contractors on the quality and aesthetics of our purchases each step of the way!

So glad to have been referred to them, as they have met and even exceeded my expectations, and it was great working with everyone there!!! The entire team, even those not mentioned by name...contributed to outstanding customer-relations!!! Looking forward to working with them on my...

It took me a year to write this review. Right before the pandemic I went into the Westport store to order a Mariposa alcove tub with the help of an associate Mark. The tub arrived however, the work was postponed because of the pandemic. After the pandemic when I was ready to the bathroom job I realized that Plimpton & Hills gave me a drop in instead of an alcove. I called the store spoke to Melissa and eventually Gardner. Eventually they charged me an additional $1,000 to get my correct order that they didn’t deliver in the first place. It was a horrific experience because they charged me for their error even though it was clear that it was their mistake. They charged me fees and tried to play it off like they were doing me a favor. I would say be careful of this company especially if you are a new or inexperienced home owner like I was. I agree the products are great. I love my Mariposa whirlpool but I don’t trust them and wouldn’t do business with this...

Couldn't be more pleased with my experience with Kohler Signature Store by Plimpton & Hills. We worked primarily with Lisa Pak for the renovation of our guest bath. Because we were totally redesigning the space, she suggested using Kohler's design services, which was extremely helpful. Kudos to Erin LaRose for all the guidance, drawings and patience. Once set on what we wanted, Lisa was instrumental in making it all come together -- from ordering to delivery. Her responsiveness, artistic eye and committment to our project was wonderful and greatly appreciated. Special thanks to Gardner who gracefully pinch hit when Lisa was unavailable and we needed help, and to the courteous delivery personnel. First class experience! ...