Bassett Furniture — Local services in Westport

We ordered a bedroom set in July of 2023 from Bassett Westport. Our sales person was a knowledgable sales person and we were happy to do business with them. Our issues came when it was time to take delivery. The initial delivery was scheduled for August however one of the pieces(nightstand) arrived at the warehouse damaged so everything was delivered except that piece. The nightstand was scheduled for delivery 9/27. Delivery was confirmed and timeframe provided. No one showed up. No call. Nothing. Just didn't show up. I called multiple times to both the store and the warehouse scheduler to see what happened. It took nearly a week to get a return call finally from the warehouse and delivery was rescheduled to 10/10. Today is 10/10 and I made several calls to confirm our appointment - customer service said it was scheduled in the system but could not provide a window of time. After 2 more calls to customer service I received an automated call from the warehouse saying my delivery is scheduled for Wednesday 10/11. THE ONLY DAY I TOLD THEM I WAS NOT AVAILABLE. I immediately called and miraculously got the scheduler on the phone who took the hit for screwing up the schedule and she rescheduled the delivery of this one piece to 10/12. God willing this s-show will come to end on Thursday when they finally delivery the nightstand -hopefully in proper condition. Bottom line: The person who schedules the deliveries is either incompetent or a liar. The store manager wasn't much better as she never returned my calls either when I wanted to know what happened to our delivery. NO ONE ever returns calls - even when the delivery didn't show up on the days that were CONFIRMED with the scheduler. Bottom line, I completely understand things happen but to outright ignore your customers' calls is incompetent, rude and...

I would not recommend the Beckham couch. The couch itself is very comfortable but after only having it a few months the pills all over the cushions make it look like weve had it for years.

When I called the store they said it’s considered normal wear and tear and even the additional coverage we bought doesn’t cover this. She said they are working with the manufacturer on this issue for the future which of course does me no good. They said they would send me something to remove the pills when they had a chance.

Also we bought the couch because it was supposed to be so easy to clean. My daughter spilled some water and it left a water stain and looks terrible.

I would not recommend the product based on the way it wears which is unfortunate because it really is big...

I had the best experience at this store due to two specific employees that helped us buy a complete living room set. Heather Williams is such a skilled designer and very knowledgeable, couldn't be happier with the final product. But Candace Clark went beyond commen courtesy, she knew model numbers from memory. Asked great questions about our space, aesthetics etc. Gave us space to discuss when needed and patiently priced out multiple models and configurations. At the end we felt she gave us the best prices possible, but better yet because of her we will be Bassett customers for life!! Was so impressed with her and her leadership and rapport with all her employees. So happy we met her and will continue to visit this store many...