Stop & Shop — Local services in Westport

July 16, 2024 at 9:35 am, I encountered a young man behind the deli counter I have not seen before. I ordered my standard Boars Head Ham sliced "almost shaved" The employee threw the ham on the slicer and proceed to cut the entire 1/2 pound order without even asking me if the cut was alright. It was not even cut as a thin cut. I told him that I was sorry, but I needed it much thinner again stating "almost shaved" just before it falls apart. No one else in the deli at this store or any other had ever had a problem achieving this. The deli employee said he could not get it any thinner without shaving it. I told him no one else has ever had a problem to please go thinner. I also told him that he should have shown me a slice before proceeding to cut the entire order. He was clearly frustrated and very argumentative. He put the ham back on the slicer and cut a piece, and asked me if it was better. I reluctantly told him it was a little better. He then stated well "it's the same thing"! I can only speculate that this comment meant he didn't even try to move the slicer to a thinner setting and was meant to be sarcastic and undermining towards me. I then told him to keep it and walked away very frustrated and without any deli order. I hesitated to complain to the store manager, so I left without doing so. I had a day to think about it and decided this review was warranted since the argumentative manner in which the employee spoke to me. Had he just explained he was inexperienced or unable to achieve my request in an apologetic manner I would have been left in a better mood leaving the store to start my...

This is one of the worst grocery stores in the United States! If you’ve lived anywhere outside of Connecticut, you’ll know what I mean. First of all, the store layout makes no sense whatsoever. Not a stitch of logic as to why they have organized their aisles or products the way they have. Secondly, they can’t seem to manage inventory. Routinely out of stock on common items — and not just during a pandemic or during supply chain disruptions. They’ve had this problem since we moved here 25 years ago! Third, their produce and meat stink. Go to Stew Leonard’s or Whole Foods for these! Fourth, their self-checkout system is a complete wreck. Every other item you scan and attempt to put in your bag locks up the system requiring one of their employees to come over and get things working again. And speaking of which, the people that work there seem to be miserable because that’s how they act and interact with their customers. It’s a real Rogue’s Gallery of characters. We’re hoping Amazon puts them out of business! Or maybe Wegman's will move here!!

UPDATE: Good News! Wegman's is coming to our area! Reports are that they will open in the MBI office complex in...

It's not clear if some of the people who work here hate their jobs or they're always unhappy and disinterested. With the exception of the wonderful grocery aisle shelf stockers and cashiers, asking a question or for help from their fresh or prepared food departments is a very unpleasant experience. The worst department is the deli counter, but all departments have a bad customer service culture. They have a "what do you want" as opposed to a "how can I help you" approach. The grocery aisle selections are constantly changing, and once you begin to like a product or brand, it's discontinued. My impression is that their buying department homogenizes the assortment based only on supplier promotion and not empathy for...