Starbucks Coffee Company — Restaurant in Westport

Understaffed—waited in a line and no employees acknowledged our existence until the woman in front of me in line asked someone “are you even open?”. We were in plain sight but the employees acted as though we weren’t there. They explained that someone was in training and another person was off the clock; however, I think customers (myself included) would have felt happier with the experience is they simply acknowledged us and explained the circumstances instead of ignoring us.

I definitely got the sense that the person who was on the clock and experienced was not well-supported by staff. This location should have had at least one other person helping her—she was doing everything on her own and I definitely sympathize with that.

Drink tasted...

Was inside. Service was fast and efficient. Place is large, a bit gloomy, could use better lighting, typically pretty empty. Great place to meet, talk, not be rushed. Love their cold caffeinated blueberry lemonade ice tea w blueberries in it. Always bewildered by the insanely long drive through line!! In a town of “climate aware” how do the people justify idling their cars for probably close to 1/2 hr not to speak of the line blocking a whole lane of Post Rd!! Traffic mess and dangerous to cars driving in lane. Run in and get your coffee! Only in Fairfield County! SB, you should monitor this and cut off line when it spills out to...

It doesn't matter what time of the day, or how many people are ahead of you in line, it'll always take ADLEST 30 mins to get anything from here... it is by far the slowest Starbucks I have ever been to. If you are in a rush stay away from this location. On top of the extreamly slow service, the staff is always confused and constantly seems to mess up my order. it is very fustrating mainly because it is one of the very few "drive thrus" in...