Target — Local services in Westwood

I met my sister in law and 18 month old niece so we could pick up some things for my stepfather’s birthday.

We shopped around, found what we needed and walked to the self-checkout. We began scanning our items at separate kiosks. We were at the last two kiosks, closest to the exit door. About halfway through our transaction, the customer service representative, Anna Kay, walked over to stand behind my sister in law and I. It made me very uncomfortable, as she stood there ignoring all other customers at the self-checkout but only standing behind us for what I assume was to “monitor” us. After standing there for a few minutes she then began telling my sister that she didn’t scan items in her cart, obviously you see that she didn’t check out or press done scanning. So she’s still scanning her items, she never gave the impression that she would not continue to scan and pay for the items.

At this point, we became extremely uncomfortable. I asked Anna Kay if there was a manager available, she motioned me over to the customer service desk. I asked her if it was possible to have the manager meet me at the kiosk. She obliged and asked another employee to call over the manager, Hal. Hal came over and asked if I needed anything. I told him that I would pay for my items and asked if we could speak privately. I completed my payment and motioned for Hal to come away from the registers so I could speak freely. Anna Kay still remained near us and began picking up random items at a vacant register, for what I assume was to hear what I was going to speak with him about. I never did see her move back to the same spot where she was “monitoring” my step sister and I. I also did not see her “monitor” any other customers before I left the store. I won’t make accusations because I can’t read Anna Kay’s thoughts, but I felt as though we were being profiled. Not sure if it was based on our ages or our race but either way, it’s not cool.

I told Hal about the situation and how uncomfortable we felt. He immediately jumped on the defensive and began stating that the reps at self checkout are there to make sure our transaction runs smoothly and remove any sensors off of razors or other items that may require it (I didn’t have any of those items but whatever). I told him that she didn’t ensure any of the other patrons were having smooth transactions, only us. Do they not deserve the same treatment or attention as us?

I found it strange that instead of trying to make me feel valued and appear even the slightest bit remorseful about my experience, he defended Anna Kay’s actions. This made me feel like he completely disregarded my concerns and nothing will be done. Their behavior was out of line and I’m still in awe at how I was treated. I’m more discouraged at Hal’s behavior because I expected more from someone in a leadership position. I used to work in retail in undergrad, so believe me I understand what it’s like when a customer comes to a manager with a concern, especially when the employee feels they did nothing wrong. However, being on the other side of that, I know that you should at least try to rectify the situation by making the customer feel as though their voice is valued. Not defending the poor behavior that is now making a bad situation worse.

I spend a lot of money at this Target, and quite frankly I love it! However, if this is the way customers are treated, I will not spend another penny in this location, no matter how much farther I have to drive or how long I have to wait to receive an online order. I cannot stand to be profiled or made to feel like a criminal in a place that I spend money in. Whether it’s $200 or $2, I deserve to be treated with respect. I don’t think I’ll be spending any time at this Target at all. I would love to have someone follow up personally as the concerns were very personal and handled inadequately. However, seeing as I’ve spoken with a leadership team member that could’ve cared less, that may be a stretch. Until never University...

I will not be returning to this Target ever again. I had two $25 gift cards and the cashier scanned both of them. She asked my wife if we wanted the cards back and she said no so she threw the cards in the trash. My red card then did not work after three times because it's worn out but I know it does work because I've used it several times before. The cashier was extremely rude and would not reset or did not know how to reset the computer to allow me to keep trying the red card. I then tried to use another card and told the cashier it wasn't even responding to it. Instead of helping me she completely canceled out all the items and told me and my family to stand aside. The gift cards are now in the trash. We asked for our gift cards back and she obviously took the wrong gift cards out of the trash because of what I will explain next. There's no reason for that because we actually had to go and use a different self checkout where she was the only cashier and obviously didn't know how to do her job. We went through self check and the $25 gift cards we had were showing up as 0 so we called the manager over and the manager told us that we I had $15 on them and it was showing that it was Zero but they said sometimes it takes time for the the money to come back onto the card which is ridiculous because I did not tell the cashier to cancel and the money is not going to come back on the card because the cashier took the wrong cards out of the trash. The managers did not believe us and had the nerve to say that the person who gave us the card wrote the wrong amount on it and it was 15. I don't think anybody there knows what they are doing. My red card worked on first try using self check btw. Horrible experience. Very upset. It's ridiculous that the managers couldn't even help refund the gift cards. I certainly don't...

Today my husband I were utterly harassed by the woman running the check-yourself-out line at the Westwood Target. We were quietly waiting in line for our turn to check out with 15 items in our cart, thinking it was close enough to ten items. There was a woman ahead of us with clearly far more than 10 items already checking out. The woman employed by Target raced over to me before I could take the open register and shouted at my husband and I that we need to exit the line and go to a regular register. We said we’d split the items so he’d take five and I’d do the 10 no big deal. She then shouts on repeat holding my cart back “next guest, next guest!” Not allowing us to move physically and verbally attacking us. She proceeded to shout that we’d need to divide the items to the side into two carts before she’d allow us to move. It was Visually evident she was angry and inappropriately handled this situation. We had two candy bars, a bag of lettuce, a bundle of paper towels, a bundle of toilet paper, three shall hand soaps, a bar of body soap, three apples, and laundry detergent. She purposely tried to humiliate us in front of the line, she physically held our cart, she shouted on repeat, “Next guest!” As fast as possible To make the point that she wasn’t letting us by and was letting all other customers go ahead of us. Very inappropriate, harassing behavior. We are shocked Target would allow an employee to treat customers in this way. We won’t be going back...