Michaels — Local services in Westwood

The cleanliness of the store and the selection of product has always been great. However I will say I went to purchase a helium tank for my daughters birthday and bought balloons and string with it. Sadly, when I arrived at the venue, there was no helium in the tank! I was told by the associate that someone had returned it (after the fact) and when I went back to return the empty tank I was told that "helium is light so I probably didnt realize there was some in the tank". After deliberating showing the associate that it was in fact empty, I was treated as if I had used it myself and returned it, which clearly someone did just that. In addition, they gave me a hard time about the cost of the other items because a bag of balloons and string were purchased by my friend. Happy to say I wont return to that particular store as customer service is not their...

I was in Michael’s today with my daughter. The handicap cashier who was behind the counter in the far left register, was being paid with one dollar bills from one of your patrons. she wouldn’t stop talking about the one dollar bills and their use at the strip club and how her friends believe that she is a stripper because she has a job and she constantly brings home one dollar bills. I mentioned to her that this was an appropriate, especially with children around, and she told me to go stand in the corner. Definitely going to use Joann fabrics in Dedham next time...

I’ve been to this location many times but I went with my sister last week and they had a sale on cricut materials buy one get one 50 % off the sign was next to the vinyl I assumed the vinyl was included. When I went to pay they said no we spoke to the manager and she said that vinyl wasn’t included. Same day went to another Michaels and bought vinyl for the sale and confirmed before going to the register that the vinyl was included. So sad my sister asked the manager numerous times what the materials included and the manager kept...