GameStop — Local services in Wheaton

If I could leave zero stars I would. You would think a company that’s been in the game for a while would have some damn customer service effectiveness.

I made a purchase for a cartridge. They mailed it to me. When it came, it was in one of those small clear zip lock bags. First Red Flag. 🚩

By the looks of the cartridge you can tell it was refurbished even though on the site, they said it was NEW. SECOND RED FLAG 🚩

Tried using the cartridge and it did not work. Third red flag 🚩

I started the return process and was given clear instructions. On the instructions, it said return the cartridge to a store near by with the packing slip and a form of payment. I live 15 mins away from a store so I walked to the store in this 80 degree weather.

I got to the store and was told that not only I had to call customer service on top of All that, but I needed my ID. Now when the hell do you even need an ID to make a return?

Especially if I was told that all I need was the return item, the packaging slip and my form of payment, which was my credit card.

If you want to make good business, at least be more effective. I will never shop with Game stop again.

And anyone who wants quality game cartridges for new games, older games etc. Go to...

the guy working there when I went was wildly unprofessional and kinda pushy. Today (December 9 2024) I saw this really cute sweater that I thought my girlfriend might like (at Game Stop?! I know right? I’m just as surprised as you). There was no price tag on it or on the rack it was hanging from. When I asked the guy at the counter how much it was, he wildly guessed “50 or 40”. When I asked him to scan it to varify he did and then asked for my phone number for a game stop account like he was pressuring into buying it, even as I was actively saying no thanks because it was a little too expensive for the kinda gift it would’ve been. And when I insisted upon saying no he was like “what you don’t have a phone number?” As if he was implying “If you don’t i could sign you up right now”. Look, My girlfriend used to work at FYE, I know that Yall have a Quota for signing People up for those things and your job is on the line if you don’t reach it… but come on man, this is used car salesmen...

Horrible from top to bottom. I've been running around all week and only found time on a random Tuesday evening to return a game my brother didn't like. Without even asking why I was returning it, the Store Lead scoffed and said "on the 7th day, really?" as if that was somehow inappropriate? The receipt says pre-owned games can be returned for any reason within 7 days, which is what I was doing so why the shitty attitude to a customer? What I thought was gonna be a 5 minute errand turned into a prejudiced and unprofessional experience from a store LEAD to a frequent customer, completely UNPROVOKED, mind you. Then a different employee processed the refund as cash without asking when normally they always either ask or default to the original method of pay. This meant another trip for me after this. Oh, and this was after waiting 20 minutes in line...AT A...