T-Mobile Experience Store — Local services in Contiguous United States

I went in this weekend to activate several lines with my family. I was extremely impressed with Prince. He was helpful, knowledgeable, friendly, personable, and thorough.

Prince did not merely just do his job and sell us a family plan, not only was he helpful, he made sure we got the best promotions available and informed my family of more promotions offered by spring for changing service providers that I didn't even know about. In my experience it is rare for a person working a retail job to go above and beyond, but Prince did this, he informed my family of the deals, the information necessary to make a decision, he showed us features on his phone, he compared accessories with us, and shared stories about his phone and its capabilities. Prince was also very kind, my parents are older and I worry that people will become frustrated with them because of their age. However this was not the case, Prince made it his mission to give my father, my mother and I equal attention. He also made us feel like we were joining a family. He was very personable, he asked us about our lives, and our professions. He even gave us compliments.

Lastly Prince was thorough, every thing we asked him to do, he did, and it was a lot. To change and transfer information from phone to phone, then copying the information to another phone, and he never once seemed annoyed or disinterested. Moreover, every promotion he mentioned he was working to get us, he did. I would recommend to anyone looking for a carrier to go to Sprint and see Prince.

I cannot fully speak on behalf of all of the store members. While most of the retailers seemed nice, none of them seemed as helpful and enthusiastic to help as did Prince. That is not to say that they are not, I just did not see them interact with other customers. However, there was one retailer I did see who concerned me slightly, a male was on his phone behind the desk when someone else asked for his help he seemed annoyed. Other than that, my experience was great and for that reason I gave...

First I would like to thank Carlos for being very helpful and going out of the way for me to check on my account to make sure an issue was resolved, 2nd my service with Sam yesterday and previous times have been very professional. This past weekend I made several trips into the store, although the first gentleman customer service was ok I think his name was Matt but i dont remember his lack of knowledge caused me to make an extra trip back to the store the very next day when had he'd suggested another option for me to clear up my account I would have been able to resolve my first issue in the store that same day. I also think the assistant manager Yoshi could use some training with customer service, she stood within earshot of Matt and I chit chatting being loud with other sales reps talking and when Matt asked her for help with a question that I had she seemed like she didn't want to be bothered and acted as if I was another customer in the store wasting their time. If she would had actually helped Matt then maybe they could have resolved the issue I had with my account in the first place instead of stairing and gossiping with other sales associates. To end on a good note I left out the store with a brand new phone no watch yet but I'll order that online. I saw Carlos in passing as he was leaving the store although I was hoping to come back and deal with him he was still polite and I was helped by Sam who did a great job with the assistance of another assistant manager Linda meanwhile while Yoshi was still standing around chatting with other associates talking not even greeting me as we...

Honestly, I am super annoyed. First of all, our visit took a long time. They only had one of the phones we wanted in stock in the color we wanted. We had two young children with us, who were struggling to keep their cool, and it was our first time getting contract phones. So the sales guy seems extra nice, Victor. He's pitching us this, and pitching us that. No, no and no. One thing in particular he pitched was the t-mobile 1 plus plan which is +15$ per line a month. We said NO. So he left and comes back and says "My manager actually just gave me the go ahead to give it to you guys free for 4 months." So, we're rushing to get through with this long process, so we're like yeah yeah. Turns out, there's no 'deal' on our plan and we're just meant to pay the extra 30$ for the thing we don't want because some shady guy needed to meet his sales quota or didn't back his offer correctly. Not to mention T-Mobile's website isn't letting me verify our military status. I'm just very disappointed with the service...