KAY Jewelers — Local services in Wheaton

Worst experience ever. Sales people were unprofessional, seemingly having very little knowledge about jewelry in general, and did very little. I was looking for a Chevron style wedding band and found one that was almost the same, but in rose gold instead of yellow gold. I asked the woman behind the counter if they might have that one in yellow gold or if she had a similar one and without looking, she said she didn't but could order one. She then pulled out an iPad, logged in, and started showing us rings nowhere near the one we had looked and 3x the price. When we finally found the exact one, she said she would order it for us to the store, as that was the fastest option, within one week. She then proceeded to essentially make us complete the order to store on her iPad completely on our own, asking us for help and explanations on how to complete the transaction, entering in all of our payment and personal information manually. The order completed and she asked me to take a picture of the iPad screen, but then she pressed something on the screen bringing us to a survey. She then insisted we had not submitted the order even though i had already recieved confrmation. Not sure if this was ineptitude or a scam, but we worked through it. When we found that the ring would not arrive until 2.5 weeks later, far from the necessary and quoted arrival, she didn't understand what the problem was. She gave me blank stares and no solutions. She attempted to call customer service for us but it did nothing, and we were able to cancel the order ourselves online before she could finish off my cellphone, and it will be days before we get the money back from the canceled transaction.

We later had the ring ordered to us directly off my cell phone, and the arrival date was within 6 days. Having worked years in specialty retail, I firmly believe that the unprofessional and uninformed customer service representatives were purposely trying to put orders in to their store either for commission or sales goals. Overall a ridiculous process and an unnecessary brick and mortar location for something easily done online. It is beyond me how someone hired the individuals...

Last year on 12/27/2021, I went to Kay Jewelers with my wife. She was looking for a diamond ring. We were approached by a lady, and she told us there was a promotion going on what we were looking for. According to that promotion , if we purchase anything and pay it off in one year, there will be no interest charge. So we decided to buy a piece of jewelry costing about $2500.00 with the idea to pay it off during 1 year so on can benefit from that special offer. I was very surprised to find out months later that I was being charged for interest from the very first day. I went back to the store to find a solution, they told me to call Kay Jewelers. I did that simply to be told: “ we are sorry if there is a balance interest will be charged”. And finally , by June of this year I was charged almost $200 for interest. THESE SALES PERSON WILL SAY ANYTHING TO YOU JUST TO GET YOU TO BUY. I would not recommend any body to buy from...

I went to Kay Jewelers at Wheaton Mall to get a repair, cleaning and inspection on several items. I’ve never met Jennifer but who had taken care of me with an over the phone purchase since she took the time to call me for several sales Kays was having during a couple of times for me to go in to take advantage of the sales. When she got to me everything was smooth sailing. She checked and cleaned every item i brought in. She was very detailed on every single item, patient and most of all very informative and friendly thru out the whole process. I really appreciated that. She showed awesome customer service. She even helped me purchasing two more items. Jennifer was great on all aspects with customer service and what Kay Jewelers offers and for that I will always go there and recommend anyone else to do so. Thank you Jennifer and her team that was there that day for helping and giving me...