Crest Furniture - Arlington Heights — Local services in Wheeling Township

I purchased a Basset sectional (which I love) and a flexsteel accent chair for my family room about two years ago. Everyone talks about what a great brand Flexsteel is and that they have a terrific warranty on upholstered furniture. This chair rarely gets used because everyone prefers the sectional but still, after just two years, the back panel pulled away from the chair back (see attached picture) A $900 purchase (chair and ottoman) and Crest along with Flexsteel offer me no option but to pay for the tech call to repair the chair.

I posted a favorable review on Crest in the past because I felt like I had a nice sales experience and was happy with my purchase. But this serice experience has left a bitter taste in my mouth. I understand that this is a manufacturer issue, but I wish that Crest would stand behind their prodcuts. I won't shop there again and I certainly won't purchase a flex steel product. I've bought other brands, Sherrill, Ethan Allen, Basset, McCreary (even a cheap sofa from Sears over 20 years ago!) and have never had this happen. On a two year old chair no less! Sorry Crest, there are plenty of other...

My sectional sofa took longer for delivery than quoted and when it finally came it was facing the wrong direction. Nobody in the store answers the phone or returns messages. My first call went to my sales person Bill Higgins who was extremely rude. Said it wasn’t his fault and I’d have to call customer service. Elaine in customer service doesn’t return phone calls very well either. They did order a new sofa for me however it took over 17 weeks from my original order to finally get the right sofa. When I asked about compensation for my inconvenience I was offered $50.00. I’ve spent some time working for reputable retail operations and I’m thinking $50 doesn’t cut it. Don’t shop here. It’s not...

We were referred to Crest Furniture in Arlington Heights by my mom because of her positive feedback from her personal furniture purchase. We selected and ordered a custom sofa by Flexsteel with the help of Kim Silvestri whose sense of design catered to our exact needs and taste. The sofa was delivered ahead of schedule and we are thrilled with the results! Their delivery service arrived within the promised timeframe with two individuals, who offered an extremely friendly and professional experience. They also moved our old sofa to the garage, which was greatly appreciated. Every facet of the process exceeded our expectations. We are already looking forward to our next purchase. Highly...