FSS Technologies — Local services in Wheeling Township

I was with a different home security and he sold his business to FSS. I can’t say how unhappy I am with this company. They so seldom return calls, it’s beyond frustrating. I’ll call and talk to someone and they will always have to have someone call me back, and they very seldom do. When my alarm did go off, rather than call me they called the two people on my contact list. The other major problem I had is that they had to do a system upgrade. Instead of sending me information that my alarm was no longer being monitored because I needed an upgrade I found out when my alarm went on durning a storm. I waited and waited for the alarm company to call to see if I was alright or thought that the police woukd show up and nothing happened. I called FSS the next day to find out why and was told I needed a system upgrade. I’m so glad I found out before I really needed help. As soon as my contract runs out I will be going to a...

We had a bit of an indifference with FSS Technologies initially, but to their credit, they reached out to us directly to address the issue. They followed through, completed the work that was needed, and also worked with us on a payment plan that fit our situation. We appreciate their effort to make things right, and based on that experience, we would now...

The installers of our fire alarm system in our condo building did a very professional job and cleaned up after themselves on a daily basis; our condo board is very pleased with their work. Bob Z., the account manager went above and beyond for our condo association many times. I cannot say enough good about this company and highly...