francesca's — Local services in Whitehall

I walked in and there was THREE women behind the customer service desk. 2 didn't make eye contact and the other older one looked at me up and down in judgement. The store is the size of a closet. They couldn't miss me. No hello. I continued to look around despite the failure to be welcoming. I had been wanting to visit for years but never had the time. A lady came out of the dressing room and they were highly attentive to her. I thought, surely they'd ask me if I needed any assistance at this point. Big NOPE. I decided to put the items back that I had selected and walk out. Maybe, they'd atleast say goodbye I said to myself. Another big NOPE. Extremely...

Very rude employee and manager. I tried to return some clothes I bought online. They told me that the online site was different from an in-person shop, so I needed a receipt (which I was unaware of ) to show proof of purchase. They were very impatient and had an attitude when they had to manually return my purchases to my card. Manager must have been in her 30s or 40s and acting as if she were a teenager with smug attitude and immaturity. Kinda sad how being a manager of a teenage girls clothing store is the only way to fill the void of being young again. Act your age. I would have returned the clothes myself If I knew they would be too lazy to do...

FANTASTIC customer service!!! I had initially called the Center Valley location to see whether a dress I was looking for was in stock and was met with such a rude and condescending response. The woman from the Whitehall location, however, was the total opposite! She went out of her way to look up the dress and, when the website was down, had me text her a picture instead — completely above and beyond! I would need we have expected her to suggest this option! It wasn’t in stock, but she suggested another store I could try that always gets new items in first before the other stores. Absolutely amazing customer service! Come to this location, NOT...