Starbucks — Restaurant in Wichita Falls

Honestly I feel like Starbucks has really taken a big dip in recent years. The quality of their coffee beans are stale and the service here is subpar. I am disappointed at the incompetency of the baristas that work here. If you're going to charge me $8 for a Caramel Latte and I specifically Requested and Paid for customizations on the order then I expect those things to be done. Especially if it's literally no one else in line and you have an ample time to service the order properly. Seriously if you work at Starbucks and someone orders a iced CARAMEL latte and pays for Extra caramel then common sense would tell you hmm i don't know...ADD CARAMEL!! I ordered a caramel latte and the thing literally had ZERO hint of caramel it was a cup of bland bitter old coffee bean slush. What is this? Yea I'm definitely sticking to Frank & Joe's across the street from now on. I clearly made a mistake spending my money here thinking I was actually going to get some quality...

It would be AWESOME if you didn’t offer order ahead through the app, only to require us to go through the drive thru once there to pick it up. I ordered ahead, paid through the app of course, then sat in the drive-thru line for 30 freaking minutes. The sign in front of the locked door even had a smiley face after instructing to go through the drive-thru. It was like, hey, you’re here, we already have your money, here’s a giant kick in your backside/have fun in the 20-car deep death line. And no, we won’t answer our phone. THE WHOLE POINT OF ORDER AHEAD IS TO NOT SIT IN THE DRIVE THRU LINE!!!! And since you had my money, I had zero choice but to be late to my destination, or lose my money. I get that things are weird right now, and my flexibility with ever-changing situations has been pretty impressive if I do say so myself. But that’s...

Ordered ahead. Only one was ready. I waited for over 15 minutes. They saw me standing there and didn’t say anything. Some of them were just standing around. They definitely served people they knew/coworkers faster for sure. I waited even longer at the register. I asked about my drink and she said that they would make it for me because they weren’t sure where it was. As soon as I mentioned it, another girl grabbed it from the drive thru pick up and put it down with the in-store pick up. How convenient. I’m not mad about the drink but the way I was ignored and I even tried to get their attention. They were talking with each other and just standing around. The drive thru line was so long, with all those orders you think they would be more busy making drinks and stuff. But also they way the ignore people unless you work there or you know...