Burlington — Local services in Wichita Falls

Highly disappointed, I bought some clothes that didn’t get placed into my bag and didn’t know until I made it home and I live over an hour away… first they couldn’t find the clothes but said I could return for a refund if they couldn’t find and they said they didn’t have anything like what I described over the phone. Well I was already mad I had to go back over an hour to take care of this even though they KNEW they had the top I was asking about, but I come to find out they put my clothes I PAID for back on the shelves. They were going to sell them AGAIN, so who knows how many people who have left clothes and NOT come back have had their clothes resold for them to earn additional profits. This is THEFT from customers by the store in my eyes and those clothes should have NEVER been returned to the shelves. They scrambled around the front when I got there asking questions and someone magically knows exactly what top I’m talking when I get there. This is a HORRIBLE thought to wonder how many people they’ve...

Weather clear...time to shop! Approach front doors and mats available before you enter and after you enter for wiping shoes 👞 off. Bonus point from me! Greeted by the entrance with a very creative man. Not the same old greeting you get from other establishments. He had several carts in case you needed one or two which took away from having to play hide and seek. Dang... floors clean. Snow and slush no where to be found on the floor. Shelves arranged for easy viewing. No double stickers. Enough space without having to say "excuse me" every ten seconds. Actually had workers ask if they could help with anything.. Managed to get my cart full and headed to the checkouts. Long line.... not a ling wait though. The associates were working fast and courteous. Smiles with a pleasant voice and so positive. Not sticky sweet positive. This visit was a 10...

I would say that my visit today was OK. They didn't have the selection of purses, that they did the last time I bought one & I was super confused by their men's department. Ended up buying a purse & nothing else. AND I kept my receipt because I wasn't exactly happy with my purchase. I made a comment to one of the worker's that they didn't seem to have that big of a selection this year as they normally do & she didn't even make eye contact with me & said under her breath that yes they did. I wasn't being rude. But my talking to her was a bother. My kudos to the girl at check out tho. She was pleasant & helpful. I get that the holidays get to those in retail, but a little kindness goes a LONG WAY!! Not my best experience, but a big thank u to the girl at check out who didn't act like I was a bother in any way & was...