Wichita Falls Ace Hardware — Local services in Wichita Falls

I would give it negative stars if possible. The shorter Hispanic guy there wasted almost an hour of my time. I went there to get an air filter for a lawn mower that was purchased from the store. Ace’s website said that it was in stock but I didn’t see it on the shelf. I asked the employee if he could help me find it or if it was in the back. He said “give me just a second” then proceeded to help 12 other people that came in the store after me. I walked around the store with him so he’d remember that he was supposed to help me out but he never did. Finally, after waiting for almost an hour, he came back to me. I even had a picture of the part with the name and part number on my phone so he could see it. He then pointed to a random isle of the store no where near where the air filters are and said “if we have one, it’ll be over there”. He then immediately went back to helping customers that came in after me. I walked to the area he pointed at even though I knew it wouldn’t be over there, looked around and sure enough, it wasn’t there. I then exited the store and will never...

There's a reason Ace has a reputation for being the "helpful hardware folks" and this store does not disappoint. We bought a table from a furniture store and had so many issues getting the hardware for it. After a week of waiting for it, they still only gave us half of the hardware. Went to Ace with the pictures and no clue what I would need. The gentleman that helped us was absolutely amazing. Super helpful finding what we needed. Even took a magnifying glass to the picture to make sure he had the right size bolts. He even told us that if they didn't work to bring them back so they could find something better. This is why I will always choose Ace over home depot or lowes. This guy needs a raise or some kind of recognition for his dedication to helping customers. J. Hicks, thank you so much...

I have to say the employee that checked me out was very unprofessional and had a terrible attitude. I asked him a question about the ladders and got an " all we have" answer. This store has terrible employees with attitudes. Not going back. D. Gentry

I have to say I tried again to buy something at this store and same if not worse happened. Went in, looking for a grass rake, and to look at blowers. Did not see any rakes so stood by check out counter for few minutes and 2 employees walked right by me, never said a word, went behind counter and one got in his phone. The other just looked bored. Not one asked me if I needed help. I promise " this time" I will NEVER go into that place again. Worst store of any kind in...